Cold Stone Creamery — Restaurant in Chesterfield Township

Ordered a Cake on Thursday for a Noon pick up on Saturday. Walked up at 12:05 and doors were still locked. I pounded on the door and she finally came to unlock for me only to hear the radio blaring in the shop. I told her I was there to pick up an order. When I gave her my order the girl stared like she didn’t know what I was talking about. She went to the back to look and come back to stay it wasn’t completed and be about 20 minutes more. She was there since 10am and had not caught up yet. NOT Happy! I left and sat in my car waiting for it to be finished. After 20 minutes I go back and they had not even used the birthday message I requested. Why? Because she was in a hurry to get the cake done now because it was suppose to be ready at Noon. I can see the ice cream underneath the frosting. I can say that the staff isn’t the staff that once was. I understand businesses are understaffed. Don’t get me wrong, but when I’m paying $40 for a ice cream cake, it better be decorated professionally not like a little kid wrote it or decorated it. Very disappointed. I may started driving the extra miles and go to the Cold Stone at 23 and Schoenherr. At least there I know I’m getting what I...

I've been coming to this location my whole life and have been very upset the last few times. I showed up at 9:52pm, knowing the employees were going to give me a hard time but I proceeded anyways, because well.... THE HOURS SAY THEY ARE OPEN UNTIL 10:00pm. Anyways, I walk in and all three girls gave me the dirtiest look and proceeded to ask if I had a door dash order. I said no and they immediately told me they cannot serve me LOL. The "supervisor" said they are "doing this thing where they close at 9:40pm so they can leave right on time" and kept telling me I had to leave. At this point, I didn't even want an ice cream, I just wanted to get my point across, so I stood in line. The girls kept shaking their heads and straight up ignoring me... honestly so rude. The really professional "supervisor" said to me: "if Its really that big of a deal, I'll make you your icecream... but just to let you know we can't serve you next time if Its before 9:40". I went on and reminded them that 1.) their website and google hours state otherwise and 2.) their door was still OPEN. All in all, I will NOT be back. I will be speaking to a real manager tomorrow and I HIGHLY suggest spending your money...

First and last time I place an online order with this location. I placed a cake order online for a small personal cake over 24 hours in advance for my boyfriends birthday and set it up to be delivered at 11am so I had time to prepare for his party. I received a call the next morning from a staff member named Jayda stating that due to "management issues" the cake would not be ready until 5pm. I had to push our event plans back due to this but thought it could still work. A quarter to 6pm my order had still not arrived. I attempted to call the store over 6 times with no response and still had not gotten any updates on my order. I had to leave the event, drive to the store and explained to the worker what was going on. The staff member made it seem as if I was the one causing her an inconvenience and attempted to blame this push back on door dash even though I received the call that morning from their staff member stating they were pushing the order back. I was not refunded any of the online service fees and it was overall not worth the hassle as the cake was freezer burnt when I got it to its destination. Overall just a huge...