AD&B...America's Dog & Burger Navy Pier — Restaurant in Chicago

Wow wow wow... I'm truly amazed. Words can not even describe the experience I just had. It was recently glizzy Wednesday in Chi town, and it being such I decided I'd treat myself to a sumptuous meat log. That's when "it" happened, I tasted the most delicious weiner dog I've ever had in my life. I now classify my years as BG and AG (Before Glizzy & After Glizzy). Words don't do justice the weiner I had in my mouth from American dog and burger. HOWEVER... Although this was without a shadow of a doubt the most pallete enriching supplement I've ever consumed, I want to talk customer service Fo' real. The human Bean, "Matthew" by name tag "Thompson" he claimed his surname was. I mean truly spectacular customer service, it's always nice when abroad to hear another glimmer of Irish in the voice of another male and that's what I heard from young Matthew ("Bean"). He charmed me and fellow other customers with his witty type banter and good looks. He has the candour of a man who has previously worked in a supermarket type of environment but the sense of a man who has been hardened through life by failing to secure 3rd level education jobs say in an office or such but also the hustle and bustle of a man who grew up tough in the streets of a non gated community in a suburb of a large city. Moving on I was so impressed by the customer service this young gentleman provided and I formally demand that he be made managing director of the fine dining establishment that is American...

Unpleasant first experience at this establishment, and I say this respectfully. I ordered the bacon burger, cheese fries and a strawberry shake. I was told minutes later by one of the employees, "we can't make the strawberry shake, we only have vanilla." My response was "okay, then I won't have a shake." And he said "okay." So while waiting for my order, I ordered from a smoothie bar directly across from this AD&B and get a Piña Colada smoothie. A few minutes later, my food is ready and I see the strawberry shake appear like a strawberry Houdini, magically next to my food. I tell the employee that he had already told me strawberry was unavailable so I got a smoothie instead from the place next door and will need a refund. He said the manager wasn't in, therefore he can't refund because he doesn't know how. I ask the other employee, he says he doesn't know how to refund either. I kindly ask if they can call the manager. They look at each other and shrug their shoulders. I found it a bit unprofessional and very inconvenient that neither employee knew how to work the register to give a refund, and I wasn't informed that they actually did find a way to make the strawberry shake afterall. It would've been very appreciated if he communicated this information when he found out he could make it. It would've saved me a few extra dollars, which in the grand scheme of things isn't much--- But it would've...

I visited America's Dogs and Burgers in Chicago with high hopes, but unfortunately, my experience was just average. I opted to try the veggie Chicago Dogg, which sounded promising on the menu, but ultimately fell short of my expectations.

The atmosphere of the restaurant was pleasant, with a cozy and casual vibe that's perfect for a quick bite to eat. The service was also friendly and attentive, with staff members who were happy to answer questions and provide recommendations.

However, the food itself was a bit of a letdown. The veggie Chicago Dogg lacked the bold flavors and creativity that I was hoping for, and I found it to be a bit underwhelming compared to other veggie hot dogs I've tried in the past. The flavors were decent, but nothing particularly stood out or left a lasting impression.

Overall, America's Dogs and Burgers is a decent option if you're in the area and looking for a quick, casual meal. However, I wouldn't necessarily go out of my way to visit again. If you're a fan of hot dogs or burgers, you might find something to like here, but I didn't find anything particularly memorable about...