Boleo — Restaurant in Chicago

I came here with a group of friends for drinks as the last stop of my birthday celebration. It wasn't until we were steps away from the host stand where they had a little sign saying that the bar was closed off for a private event. We were all disappointed since it was a journey to get there from the previous bar we were at. A few of my friends made a quick stop at the bathroom while the rest of us were trying to figure out where to go next. The host started rudely demanding that we needed to leave. We walked to the elevator area, away from the host stand so that we wouldn't be in the way of the event, which we weren't in the first place since the event was inside the bar. He followed us and continued raising his voice, telling us that the wedding party had rented out the entire floor. Okay... if you didn't want anyone to come up to the bar, you should've put a sign downstairs or in the elevator. We weren't causing any problems, we were just waiting for our friends to come back from the bathroom. None of us wanted to deal with his craziness and it seemed like whatever we said just made him angrier. I felt like if there weren't so many of us, he would've put hands on us and dragged us out of there. All of us felt incredibly disrespected by the host's behavior and none of us even knew what had made him so angry. As we were leaving the lobby downstairs, we ran into a Boleo staff member who told us that many groups had gone up to the bar earlier that night, just like us, only to find out it was closed and that they should've put signs downstairs. He proceeded to tell us about how terrible the management is, which didn't surprise us considering what we had just experienced. From the glimpse that I got of the bar, it was a good idea to take our money elsewhere. There are much better rooftop bars in the area and ones that provide way more professional service. I definitely will not recommend this bar to anyone and I will not be...

I came for my birthday,also stated that when making my reservation. We were seated right away which was nice, at first glance the place is small,the photos are a bit deceiving. When our waitress, Malika arrived she immediately asked us for our drinks. And this is were the good service ends. After about 15 minutes of waiting for 2 sodas, and 2 pisco sours she returns ready to take our order. The menu is so small that we were ready to order within 5 minutes but she was no where to be found. We place our order and not long after our chicken empanadas come out, those were delicious. We wait just a couple of more minutes 2 entrees come out. Now I’m used to all the entrees coming out at the same time but they didn’t. The limo was more vegetables than meat. Roughly 20 minutes go by and then the rest of the entrees come out, the smallest piece of res I have seen. But that wasn’t the issue, for $30 a plate the meat came with no sides. At this point we have been here for an hr and not once has our waitresses returned to ask if we needed refills or just how we were doing. Absolutely terrible service. We are ready for our check and are trying to get her attention, either she truly didn’t see us or she was ignoring us because both the hostess and another which were both standing next to her saw us,but she didn’t. The other waiter comes by to tell us that she will be right with us. We see her coming, my hand still in the air and she passes right by us and goes to another table. The othe other waiter sees this and comes and asks what we need. We ask for the check. She sees this and then comes by. We finally get our check and it takes another 30mins for us to be checked out. Overall it was really bad service, will not be returning and would...

I hope this post helps. I have been excited for a long time about visiting Boleo, I live out of Chicago and visit the city for restaurants and bar benchmark. Our experience yesterday was below expectations, even though our server tried really hard to makes us feel great, it was obvious that she was worried about our experience. Our food was bland, tastless and not too apealing, we decided to stop at the appetizers, and in all fair honesty decided not to give the drinks even a try. I know it sounds harsh and my intention is to give some perspective to the management and ownership.

Our server seems a little overwhelmed since they look understaffed, that draws their attention away and the manager seems to be a little distracted.

This place is gorgeous and has a lot of interior potential, but the lighting color for example seems changed from pictures and look less interesting in the selected colors from last night. The layout felt spread out without scale, and they obviously have a great audio system to be having a not vibrant ambience.

I have to acknowledge that I was setting my expectations based on other reviews, and social media, which shows a really interesting restaurant.

I hope that such a beautiful place can get back their essence, everyone deserves to be tried under different conditions, maybe last night was just...