Lets start by acknowledging the fact that this restaurant is in Navy Pier, and is extremely busy. We were promptly sat, but when asked if we wanted indoors or outdoor seating, I requested indoor since it was so hot outside. Our host took us to the closest table to the open doors leading out to the outdoor patio!?! Again, it was busy, there werent that many other open tables for 4, so we laughed and enjoyed the warm breeze from outside. 1 of our waitresses came over and introduced herself, and told us she would be training, and that the other waitress would be over to get our drink orders. Waitress 2 arrives shortly after, and apologizes for the wait, and explains that she is new and that she would be trying her best to take care of us. Our drinks and food order were handled promptly, and the food even came out fast for the amount of people in the restaurant. Our food was out so fast, that it was surprisingly cold, and dry. We had the BBQ chicken sandwich, and the chicken was bone dry, almost hard to swallow. Had it not been for the bbq sauce, it would have been inedible. The french fries were hot, but the chicken sandwich left a lot to be desired. We were clearly done with our meal, and ready to go, but the 2 waitresses stood just outside the chatting while we sat and waited for the bill. I was finally able to grab the trainees attention, and they both walked over to the table. The trainee took our payment while the other waitress nervously explained how busy they were, and how she hoped the trainee did a good job. Again, it was busy, but they were just standing outside talking. I would not want to visit this place on a weekend, or evening, if this is how well service is handled on a weekday post-lunch rush.