Shake Shack Chicago Athletic Association — Restaurant in Chicago

I did not give the "food" any stars because I didn't get to eat anything. I waited for a whole five minutes at the register and was never helped. It was just before 3pm on a Friday, and I was the only one the entire time waiting to order just a burger and a shake, but no one bothered to come over to take my order. Out of the half dozen workers in the kitchen preparing food, I was acknowledged twice. Two people approached me at different times and asked me if I needed to place an order. After I replied that I did each time, the person just walked away. Their body language also suggested that they seemed confused and beyond belief that someone would actually walk up to the register to place an order, at a place of business. Then after none of the two workers came back, a third worker who was preparing food looked up and asked if I was being helped. I replied that I already told 2 workers that I needed to place an order but both walked away and did not return. The workers started looking around at each other looking confused, and I just told them not to worry anymore because I was taking my business elsewhere and would be leaving a negative review. I could find somewhere else to buy an overpriced burger and shake. What a waste of time, just trying to order a burger and shake at a place called "Shake Shack" and the process just wasted my time and was too complicated for anyone to even step up and take my order. Pathetic operation. Workers demonstrate no interest, no people / life skills, yet thinking they should be getting paid $15, $18, $25 dollars an hour?? Are you kidding me?? The workers in here aren't...

Had a chicken sandwich. Too expensive. Popeyes better. Never had a burger here, but will try it sometime (Update---My review stands, but I have to say how impressed I am with the response from Shake Shack corporate. Rarely does one get outreach on a review, but they went above and beyond in their concern. It's nice to feel heard. As stated, I plan on returning to try a burger.)

Update: I was contacted by corporate via email about my experience. The rep was very nice. I told her I was not wanting any coupon or discount, but that I was just interested in giving feedback, and that I was planning to return anyway to try the burger. Later, I received a discount code in my email, anyway, which, again, was very nice. Today I went to the store, which was busy, and the line moved very fast. It certainly exceeded my expectations. I placed my order, then showed them the discount code on my phone. They refused to honor it, telling me that I had to download the app, set up an account, order on the app, and then enter the code. Unfortunately, there was no way I had the time nor aptitude to do that, figuring that out would take me at least 20-30 minutes to figure it all out. I cancelled my order and went elsewhere. This time I don't think I'll be going back. Thanks for the offer, though. I'm going to have to lower my rating by one star due to all the...

Very convenient location in the Loop for a quick burger and fries! The location is gorgeous, as it's nested right in the beauty of the Chicago Athletic Association hotel building. The decor for the Shack is a lofty-retro feel and it's really cute! I ordered a ShackBurger single with a side of fries and a black and white shake. Burger was a medium-cooked patty, lettuce, tomato, "Shack sauce," on a bun. Wish the bun wasn't so average, as the contents were nice. Fries were done well, crispy and yummy! The black and white shake was okay, not worth being over five bucks though. Sad because the chain is named "Shake Shack" and probably wouldn't be in my top five spots around town to pick up a shake. Next time I'll probably try that ShackMeister Ale though, as it seemed the table next to mine had people who were really enjoying it. Service was what you would expect from such a chain where prices are a tad higher, but the place was packed and they probably felt rushed to make sure people got in and out efficiently. There are numerous burger joints in Chicago which offer much better burgers, fries, and/or shakes, but the super convenient location and food quality is enough to make me return from...