Sweet Chico Confections & Gelato — Restaurant in Chico

Disrespectful, unkind, and completely unprofessional.

I don’t normally leave bad reviews, but this experience was unbelievable. I brought my kids in for what was supposed to be a fun treat, and instead we were met with nasty attitudes from the staff the second we walked in.

My youngest was crying (he’s a toddler — it happens), and instead of showing an ounce of patience or basic human decency, the employees were glaring at us like we were ruining their day. One of them even made a comment under their breath. Sorry, I didn’t realize a crying child in an ICE CREAM SHOP was such a crime.

When we asked politely for a few samples to help my other kid decide, the girl behind the counter sighed dramatically, rolled her eyes, and practically tossed the sample spoon at us like we were a huge inconvenience. God forbid we actually try the $6 scoop before buying it!

No one smiled. No one was kind. We felt judged, unwelcome, and completely disrespected. Honestly, it ruined our whole day. If your staff can’t handle families or basic customer service, they shouldn’t be working in a place that’s supposed to bring people joy.

Do better. Never...

Do you have a sweet tooth? Do you like candy? Do you enjoy Willy Wonka? How about Gelato...truffles...throwback toys and gum? Look NO further than RIGHT HERE! Located in downtown Chico, this is the premier store for all of the above, and more. Homemade chocolate and treats, over a dozen Gelato flavors, saltwater taffy, a chewing gum cabinet, a full-wall of candy dispensers, throwback toys and musical instruments...it goes on and on!! Do not be afraid to ask for an item OR help, as the staff are more than friendly to oblige your request. Plus, how can you go wrong with "Willy Wonka and the Chocolate Factory" playing on a loop in the back of the store...surrounded by movie memorabilia and autographed photos from said movie? You can't!! Also available is a party room to rent where dreams CAN come true for birthday parties. Go no further for all your candy needs...

Drove from out of town to visit the candy store, 3 hours before they closed only to be "welcomed" by a manager telling us that it's closed due to a staff meeting. Despite wanting to spend a lot of money on over priced candy they basically shut us out. Who schedules staff meetings during business hours? This place is magical but due to poor management decisions, I will not suggest you support this place, or at the very least call them before going. Imagine your child balling their eyes out because they close without letting the public know. Is a staff meeting really worth the 100's of dollars we were...