Juice Unwind Caribbean Barbeque — Restaurant in Chico

Yesterday 7/3/25 at around 4pm I was on the receiving end of an employee who either doesn't have a clue how to talk to customers or just doesn't enjoy his job. I called beforehand to place my order and spoke to a nice lady on the phone. She took my order and asked for my name. Said it would be about 5 or 10 min.

I arrive and immediately walk up to the counter. Some guy is standing at the register. I give him my name and he immediately tells me to "wait" in a rude way. No eye contact and just in a real dismissive tone. I admit I was taken aback and annoyed by that. He then called up another guy who was seated and waiting for his order before me which is fine but like I said his tone and demeanor was totally off putting.

So then he calls my name and I approach the counter. He asks me what my order was. Like quizzing me. Which is odd since my order should be under my name so I don't really see the point in having me memorize my whole order. All that did was just lead to another awkward exchange between us. Keep in mind no smiling or warmth at all coming from him. Just very cold.

He walked away to go do whatever and the lady who I assume was the same one that took my order over the phone took over the register. No issue at all with her. Very nice and knows how to talk to people. I was so annoyed by that guy that I briefly thought about not tipping but then I felt bad because the lady made up for his rudeness.

Some of these restaurants need to understand that it's not just about the food. The food is only half the equation. If the food is good but the service is rude or bad then you probably just lost a customer. You have to be good at both. That's what keeps people coming back.

Funny thing is me and my buddy go out and eat once or twice a month to various restaurants around town. I told him about this place a few weeks ago and how we should go but now that won't happen as I won't be returning. Maybe I'll get over it eventually but not anytime soon.

That male employee needs some serious customer...

Just stopped in for my first time tonight a little before closing- felt bad being one of those people but the two working were so nice about it! I’m so glad I got to eat from this place. I got the jerk chicken plate with a side of collard greens. The plate was massive so I thought I didn’t need the collard greens until I ate the whole side bc they were tender juicy n EXTREMELY TASTY. The jerk chicken was unreal melted in my mouth seasoned to perfection. In my opinion I wouldn’t say it’s spicy but Ive grown up eating spicy foods but I like things that have all the flavors because then you don’t need to overpower it with spice. I can’t even believe how delicious this was. I’ve traveled a lot and come from a family of Italian cooks who ran a catering business and I would say that this food gives me the same experience that my family’s gives me. Warms your heart and stomach. Beautiful people beautiful food...

My husband and I stopped by for the first time tonight. We ordered the full rack of rib special with 3 sides- Mac and cheese, rice and beans, and salad. Everything was AMAZING. The ribs are so flavorful, tender, and juicy. The bbq sauce is delicious. The macaroni and cheese was thick and perfect and I’m going to day dream about it for sure! The rice and beans were cooked perfectly, and even the side salad had lots of beautiful veggies and a really delicious spicy dressing. Everything was made from scratch and made with a lot of love and care. I highly recommend this place! I can’t wait to come back and try the other meats and juices! They have a nice covered outdoor seating area. The folks working there are very nice.

Thanks Juice Unwind, you made this pregnant...