Chimney Rock Smokehouse — Restaurant in Chimney Rock

Food was good, but service was some of the worst I’ve seen. Let me start by saying I am a minority, so not sure if racial bias had something to do with the subpar service my family and I received. First we entered, no greeting, no “I’ll be right with you”, nothing. We waited for about 10 minutes, all three waiters walk right by us, see is with no menus, no drinks, not a single one of them acknowledge us. Then, one of them flips the “open” sign to “close” and starts taking down their flag. Finally, my husband asked her “are you guys not gonna be serving food anymore “, that’s when we finally get some menus and are told that they are out of a bunch of stuff. They take our order, the waitress comes back 5 minutes later and informs us that they are also out of hushpuppies and she can replace that with toasted bread. My husband asked if she could replace the hushpuppies with another item and she tells him that would be extra. We ended up ordering ribs which was one of the few things they were not out of. One of the waitresses approached us and apologized for the wait, saying that they were “super busy” and that they are usually not like that. Other than my family, there were two couples inside the restaurant, and three couples outside, qnd there were three waitresses. We finally received our order. The bbq sauce container is tiny for half rack of ribs. My husband runs out of bbq sauce, so he goes to get some more and the waitress copes an attitude with him and tells him that he needs to pay for the extra bbq sauce. My husband now has to explain to her that we ordered ribs and that we are out of sauce, and only then she tells him is ok to grab the bbq sauce for no extra charge. I would highly recommend you do NOT go to this place if you are looking for a pleasant...

Unfortunately we did not enjoy our meal here. The hostess was friendly and smiled as we entered the restaurant but after that, the service was downhill. The tables are so close together that I could hardly squeeze into my chair and I’m thin. Our server could not muster up a smile AT ALL. She seemed upset to be serving tables and annoyed to have paying customers. I understand the 4th of July holiday brings lots of ‘out of towners’ and the restaurant was completely full, however as a hospitality employee it’s prime time to bring positive energy to every table you serve.

The food…We ordered appetizers, fried pickles, and shashito peppers…they never arrived. Eventually our meal came out, and the Mac and cheese bowl was very bland. The cheese sauce, was clumpy and dry. It tasted like cornstarch was used to thicken it, and for a $16 dish, I felt completely ripped off. We asked to have it taken off the bill since my daughter only picked at it. We all tasted it and agreed, that Mac and cheese had little to zero actual cheese in it.

The brisket had good flavor, but the salad I ordered was lacking the vinaigrette listed with it on the menu. My husband did enjoy the carnivore platter, but the collard green side he wanted was all out and he ordered potato salad instead.

The hush puppies my oldest daughter got as a side were really good, but her tacos were too spicy and she is a spice fanatic!

Towards the end of our meal I asked the server to remove the appetizers we never received, she never apologized for the error, but did take the apps off the ticket in addition to the Mac and cheese bowl.

Her lack of hospitality and poor service really spoiled the entire meal for us. We always tip, and still tipped her, but she could’ve earned much more with a better attitude and...

We were so excited to try this place. Visited several timed during their Covid closure , but obviously they were closed (they closed out of an abundance of caution to protect employees and customers, which they should be commended for) (Our expectations were based on other reviews and we were so disappointed) I assure you this is an unbiased and unaffiated review. Our order wasn't correct, from even the drink order. A $14 mixed drink was incorrect., childrens drink orders wrong. Our 10 year old said, "Why doesnt she write our order down so she doesnt make mistakes?" We ordered 3 plates. 2 orders of sliders, and a pulled pork platter. One order of sliders was brought 20 minutes after the first. The sauce is on plates is served in cups with lids, not knowing which sauce it was we ask a waitress... who said, she did not know., we then ask for barbecue sauce and ketchup, she brought one cup of each for the entire table! The pasta salad was not even edible. Portions are small. Barbecue was mediocre at best and we love bbq. We ordered 2 orders of sliders (They do not have a childrens menu so 2 kids shared a sliders plate), 1 pulled pork plate, 1 mixed drink, 1 beer, 2 sprites for kids. For comparison purposes... (3 meals, 2 adults 2 kids) ....our bill was $86. *Just to note, we were offered another mixed drink on our next visit to compensate the drink mistake however, that will not happen. We wish them well, but, we will...