Baskin-Robbins — Restaurant in Chino Hills

Worse service ever. Do not buy your ice cream cakes here unless you know exactly what you want. If the employee makes a mistake and sells you a white cake after you ask for a chocolate, you will be stuck per nichole the manager. And she told me to please put her name down which i have. i never really cared too much forBR’s anyway cause it taste like artificial sand made up to be ice cream. i spent $51 there within the past 3 days. i am not going to mention which day as it is not important. What is important is too many of these businesses are burning their customers and just dont care. i won't be back. i will also contact theBBB regarding this. I Should Have Read Their Reviews. If You Are Buying Plain Ice Cream You are Golden. If You are Buying a Cake, Proceed at Your Own Risk. The Employee’s Have No Knowledge and are Loss. I Even Made It Simple for Them. Put the Chocolate Cakes On One Side of the Refrigerator (CLEARLY MARKED/CHOCOLATE BATTER, and WHITE BATTER ON THE OTHER SIDE CLEARLY MARKED.) The Problem Is Clearly Lack of Service Here. Good Luck to Birthday...

By far the dirtiest Baskin Robbins EVER. Don't ever go here. I waited patiently for about 15 mins and still no one helped me, even though there were about 4 staff working. I final spoke up and asked for a soft serve ice cream. The soft serve machine was right in front of me so i can see what she was doing. The girl staff didn't know how to work the machine and as the ice cream dispensed i can see that it was melting on the side. She then goes to the sink and got a WET NASTY FILTHY Rag to wipe the side of the ice cream cone. Seriously, it's common sense how the hell can you use a rag like that and wipe it and expect me to take it. I then told her that i didn't want that and she responded "FINE". To top it off she overcharged me for it. I ordered a small but she charged me for a regular. The owner needs to look at how the staff works here, if they are able to do such a thing in front of a customer, i can't imagine what they do when...

BR 31 Ice cream is always good, staff was very friendly.

I only give 2 stars cause we were not allowed to sit down inside even though there were plenty of tables.

The chairs were stacked against the wall and I had my young grandkids with me. I asked if I could pull out a chair so my grandkids could sit down. Was told they were not allowing people to sit inside and was told we could sit outside as neighboring business had chairs on the patio. I told girl it was too cold outside to sit with young kids outside. So she suggested we go inside Starbucks two doors down. I asked if there was a manager she could get permission from but she said no and apologized. I certainly am not blaming the young employees but whoever owns this BR in Chino Hills should use common sense. We just stood inside eating our ice cream as did others but we will not be back. All the other BR I've been to have...