Chili's Grill & Bar — Restaurant in Chino Hills

I had the worst experience at this restaurant, if I could like 0 stars I would! I experienced extreme racism! Being the only minority within the establishment I was already given “dirty” looks as if I did not belong there. I was very uncomfortable. The bartender JOHN was very unprofessional. I was there to have a drink during happy hour and I wanted to enjoy a shot of alcohol with my family member and the bartender kept denying us. Well, the bartender got really irritated with us decided to come to the table to “address” us. He came with a very hostile attitude. We told him we were very understanding but he continued with a very aggressive demeanor and tone. We felt very attacked and we did not ask for any of it. He continued to insult us and aggressively trapped our dishes from the table. We asked to speak to the manager but KARMIN denied coming to see us. We were told that she was helping in the kitchen and we decided to wait but after 30 minutes we became impatient. She never did come to address us to tell us that she was busy and she would be right with us. She totally DENIED coming to us all together. The manager didn’t think it was important at all to hear us voice our concerns for 2 minutes at the most. No one cared about our concerns or how we were treated in the restaurant. It was an overall...

I visited this restaurant to try the sampler, especially after hearing so much about the viral mozzarella sticks. Unfortunately, my experience was disappointing due to the service I received from my waiter, Derrick—a tall gentleman with glasses and dark hair.

He got my order wrong, and when I politely pointed it out, instead of correcting the issue, he suggested that I simply order extra burgers from the kids’ menu rather than receiving the ones that were supposed to come with the sampler. He even mentioned that he didn’t think his manager would want to fix the mistake, which was frustrating. When I declined to add extra items, he responded, “You probably don’t understand what I’m saying,” which came across as extremely rude and condescending.

At first, he seemed pleasant, but this interaction made me feel unheard and dismissed. Good customer service is about ensuring guests feel valued, and in this case, I left feeling the opposite. I would encourage some additional customer service training to ensure that guests receive the experience...

Improved Menu and Service The Diamond Bar Chili's location is becoming a solid go to spot for a reasonably priced meal. Several years ago shortly after this l location opened I took my family there and the menu was very limited and the staff was indifferent to customers. It is clear that more experienced management and improvements to the menu offerings have elevated the dining experience at this location. If you plan to visit this or any Chili's you should sign up for their Rewards program. This will come with regular emails or texts to your phone if you choose. But you also will get free chips and salsa on any visit and will regularly be offered a free appetizer or non-alcoholic beverage. Most of the rewards are also applicable to pick up or To Go orders. The 3 for 10 offers currently available include a starter (salad or soup) and entree (limited but decent options) and a fountain beverage for a budget friendly $10. This Chili's has become a nice addition to restaurant options in Diamond Bar. One of the few chain...