Starbucks — Restaurant in Chino Hills

This store likes to use the cannot order ahead feature on their company app a lot. This is very frustrating as their drive thru is usually 8 cars deep.

They run out of ingredients very frequently so you cannot order certain drinks. Many times they are out of soy, oat milk, almond milk and coconut milk at the same time. Or maybe it's like a certain fast food chain and their never working shake machines? Who is to say? That's bad management not ordering enough. This is an Asian area and there are a lot of lactose intolerant people here. Just saying.

Slow drink making. Rude servers. If you do get a chance to order ahead, expect snappy responses when you tell then you are picking up your to go order.

One server told me "If it's yours then take it and go." Another snapped when I said the order was incorrect, saying "That's your order. That's what you ordered." No, I ordered soy not regular milk. He angerly tossed the drink into the sink, rinsed my cup out, and made a new drink. At least give me a fresh cup.

Take your chances, or drive over to the Chino Spectrum location and hope the workers are not standing in groups of 3 or 4 chatting instead of making your order. They don't run out of non dairy options there though, so...

I’ve had multiple bad experiences at this Starbucks, but today really pushed it. I ordered a Venti Caramel Ribbon Crunch Frappuccino — the barista even repeated “venti” back to me — but I was handed a Grande. When I mentioned it, she responded with “I charged you for a grande” and just stared at me. No apology, no accountability, just attitude. She took the drink back and said, “Yeah yeah, we’re remaking it,” then closed the window while I was still talking. The remake was missing extra whip, caramel drizzle, and the crunch topping — the whole point of the drink. As a former barista, I get that mistakes happen, but the consistent rudeness, lack of care, and uncomfortable energy at this location are just...

I think it’s terrible that Starbucks is having their drive-thru employees ask you “one quick question” before you pay with a card. They are asking you for a tip! You are not getting personal service at a drive-thru. What is the tip for? Also, the fact that you have to run back in and ask for a straw and napkin is ridiculous. Why don’t they ask you “that” quick question? This has been a discussion with many conversations when Starbucks is mentioned lately. What’s crazy is…I always tip anyway because I think service employees deserve it, but asking for a tip and making a person feel terrible if they don’t????? All the Starbucks are doing this at the drive-thru, so it must be a...