Bento Box Japanese Grill Jr. — Restaurant in Chino

This place is horrible. My sister and I dined in, you have to order and pay when you check in. After sitting there for awhile I noticed they had no servers. Thought ok they want to say money, not a good sign. Ordered baked lobster roll and beef teriyaki entree that comes with rice salad and soup. There is no condiments on the table. The restaurant looks empty inside. Never got our drinks until after our food was brought to us. For dining in they served everything in plastic and styrofoam. Plastic utensils, asked for a spoon and he said to just drink the soup out of the carton. The beef teriyaki looked nothing like the menu, looked like a small fast food that you would pay $8. The baked lobster roll had a crunchy flaming hot cheetos look to it. When I moved over to look at the roll looked like a California roll you buy at the market. I did not eat the food and went and asked for my money back. He asked why, I said it's not even the food I ordered and I wasn't paying $45 to eat in a restaurant out of plastic containers. He refunded my card but wanted to keep my tip. I said no, he told me he didn't know how to refund my tip to my card. I told him to give me it in cash and he did. After we left and talked about it we noticed it didn't even smell like food was being cooked. I think they just heat up frozen food and buy sushi rolls from the market. This place will close, the owners do not care what they are serving. They make you pay first because they know this food is cheap. Do not go here, you...

Sorry but this place is all lies online. First, I showed up and stood there waiting up front for several minutes and no one was around even though I was announcing myself. I had to call and ask if they are open for someone to finally come out. Second, I asked for water and they brought me this small plastic cup, I said that's fine, I get it. Last they brought my food and it was served in containers for to-go although pictures posted online show them serving on nice plates. The food was just ok. Owners and workers please treat everyone with the same respect as the first customer and the last one. Too pricey for the experience. Spend your money elsewhere if I were you. I will not be coming back. Burn me once...

Typically I'm not one to order sushi for pickup or delivery, however due to COVID-19 restrictions dine-in is not available currently. I Ordered several sushi rolls, nigiri, miso soup and a lovely bottle of apple sake. When I arrived for pick up I was politely greeted and quickly assisted. Everything on the receipt was checked off, and neat and nicely packed. When I arrived home I had planned on taking pictures, however my hunger did not allow me. One bite quickly became two and so forth next thing I know half of my meal was finished. I will definitely be back again and recommend this location as the taste and presentation were on point. Thank you for your...