IHOP — Restaurant in Chula Vista

I attempted to order online with a coupon but I kept getting an error. I called and asked if they would honor the discount - the woman that answered said she would ask and then accidentally hung up on me instead placing me on hold. I called again and explained the error message that I was getting on the website and he told me to come in and they will give me the discount.

After I arrive, I show them my online cart and they take my order. The person taking my order had to get help from the guy who appeared to be the manager. After a couple of unsuccessful attempts at adding the discount codes they advise me that the code must be for that restaurant.

What a waste of time for everyone involved, including the heap of customers that sat around while these 2 kept trying to type in the same code over and over again. I told them I called ahead to make sure I wouldn't waste my time or gas but they ended up doing that anyways.

I asked them 'about how long it would be' and they answered "15 minutes". I came back 20 minutes later and they said they'd check on my order. From the kitchen I hear that they still need to make the pancakes.

After another approximate 10 minutes they bring my order out. When I get home I realized they didn't hear me completely nor did copy my online cart correctly because 1 of my pancake orders was a la carte. Besides the undercooked bacon, the food was good, but the tres leches drizzle was more like a...

Our service was awful. We waited 10 minutes in the table to order the drinks. She was mad and in a bad humor. Our waitress namely Laura D was rude and not polite at all. After the frinks come to our table she makes us waite another 10 min to our from the menu. Then we ask her for regular sugar and cream for our coffee. After more than 10 minwe ask again for sugar and coffe cream because she didn't get those for us.we ask to a very nice sir to bring cream and sugar where she (waitress Laura) very madly and hit the plate with the sugar and creamon the table. I let it pass because i thought she was in a hurry. But after she bring our pankcakes and the rest of foodshe continue slamming the plates in our table. As a customer is a very rude way to give receive our food plates. After we finish our breakfast we ask for water. We waited for 15 min total for the water never to came. We also ask a lady in the couter and she told us only our waiter will help you. This is the reason why i didn't left any...

Where to start.Think Twice before eating at this place. First I Ordered the T-Bone Steak with 2 sides and Garlic Bread. I Received my Steak on one plate and my Brocolli on another and my Mashed potatoes without gravy on another plate and the gravy in a bowl. What kind of Presentation is that. The mashed potatoes where okay but the steak was rather bland and chewy. The Brocolli was cold. The Iced Coffee was old. My sister got a Chicken Cesar Salad that should have included Croutons and caesar dressing none were in the salad. I work food service so I get it we run out of items but that should be brought up upon ordering. The woman was rude with a snappy attitude who towards the end got a bit nicer subconsciously knowing that the receipt and possible tip was coming. Her name Olympia. Not Happy With the Service. I am a rather patient person who gets the Food Service Industry and is very Understanding but no not today. Think twice before Eating...