WaBa Grill — Restaurant in Chula Vista

I recently visited WaBa Grill in Chula Vista and had the pleasure of interacting with Colten at the register. I have to say, Colten was an absolute delight to talk to! From the moment I stepped up to the register, they greeted me with a warm smile and friendly demeanor. They were incredibly patient with my questions and took the time to explain the menu items to me in detail.

Not only was Colten kind and attentive, but they also displayed an impressive level of efficiency and organization. Despite a long line forming behind me, Colten was able to keep things moving quickly and smoothly, ensuring that every customer was taken care of in a timely manner.

Overall, I was very impressed with their performance and believe that they are an asset to the restaurant. Their positive attitude and dedication to excellent customer service truly made my experience at WaBa Grill a memorable one. I would highly recommend this restaurant to anyone looking for delicious food and...

I went in and ordered my food my mask slipped a little and the manager freaked out on me about my mask made myself and the people around me very uncomfortable. I said I’ll pull it up and she rudely said you better or I’m going to not take your order. Ordered my food and walked to the back of the store and started to scratch my nose once again the manager made a very snide comment and made me feel more uncomfortable. So I told her I would wait outside. While waiting outside I took my mask if she walked to the door and refused to give me my food until I put a mask on. This is absurd I Was out side there was no one around just give me my food. I realize we are in the back side of covid but the customer service her was horrible I will not return and I will tell everyone I know not to go here because I should have never been...

Service is HORRIBLE. Waited in total 40 minutes for my order. And this is supposed to be a fast food place. Also, this wasn't rush hour, this was a Sun night.

When I got there, there was no line, I was first. Rather than welcome me or say anything, I literally had to wait 15m to even be acknowledged. Even then, it was only because the person behind me asked what the hold-up was. Rather than ask me how she could help she just started taking his order. She seemed like she didn't want to be there. No apology for the wait or ignoring me, nothing.

Then had to wait another 25m for my actual food. Again, no apology for the long wait.

The food was good, only saving grace, but not amazing or worth a 40m wait and interacting with lame employees. The older gentleman making the food seemed like a hard worker. They were definitely...