Starbucks — Restaurant in Cincinnati

Preordered my drink, the new Sugar cookie latte. Stated 10mins for pickup. I show up in 5. Drive thru associate was so sweet and friendly. BUT my drink was luke warm and gross. Tasted synthetic (too much syrup) and not sweet (not sure how with all that syrup in it) Only packet sugar they could offer was equal and sweet-n- low. Which, for me, are the two I definitely don't use for coffee (synthetic taste as well) Super disappointed. I only get Starbucks from time to time to treat myself. A huge waste of $7. (Side note... Normally get an iced lemon pound cake. They were out of...

Very disappointed with the wait time, I have been here for 20 minutes, keep in mind I am doordashing so the longer I wait here the more I’m losing money. Does not seem to be trying to help at all just going down the long list of drinks. If I were to give advice focus on the DoorDash orders because there’s 0 reason I should be waiting 20 minutes...

Terrible experience, coffee was horrible young lady behind the counter forgot to scan my stars then told me to just call Starbucks and they will fix it. Good way to put it on the customer. I have now called twice and emailed and no help from phone reps or email. Starbucks needs better quality help. Won’t be returning to...