KFC — Restaurant in City of Canandaigua

The woman working today about 2 pm at canandaigua ny Kentucky fried chicken is very rude. My husband ordered a three-piece original chicken. It was very dry. I took it back apologized and asked for something fresher. The gentleman that waited on us was very nice but the woman behind the fryer complained about giving us something different and then when she did bring it out her remark was rudely " we can't take your order back." I said that's okay I don't want it we just would like something fresher. Again apologizing I had to ask for it. She grabbed old order threw it in the garbage and said "good lord! " Later we went back for a takeout box and once again she replied " oh good lord!" She said to the young man who originally waited on us "get her a to go box." By the way the second order was much better. The hot Nashville wings very good. Which I did comment they were when I asked if we could have a different 3 piece order. Sorry to mess up her day.im guessing she's a manager who is rude to most but the owner cannot find or afford better help. To the young man that took our order, thank you. Sorry you have to...

Service sucks! On June 24th 2016 went inside and purchased 4 meals to go..got home and was missing a #10 meal($9.99) so I called the person that answered the phone couldn't help me so I was put on with someone else, I explained what happened and she told me she could either mail me something in the mail or she could write my name down and could come in at a later date to pick it up..so I gave her my name. This evening July 31st I went in to get that meal and was going to purchase 2 more meals but the manager said no that they don't keep a book of names that they would of sent me something in the mail...so let's say I walked out without my meal that was owed to me and did NOT purchase anything else...and I won't in the future either...also while inside 1 guy asked for his money back as he had been waiting 20 minutes for his food and another older gentlemen told them that McDonalds had a better set up than they did and they never gave a lady her cookies!..this wasn't there only time messing up my order either! They won't have another chance! Always check your order before leaving if you are not...

Food was good as usual for this specific location. Restaurant itself was a little chilly for comfort. Most patrons had left their coats on. Female staff person at the counter had forgotten at least 60% of the drink cups, while we were there, and had to be asked for them, ours included. As well as the sauces for our meals and the cookies too were not put on the tray. Some customers had to wait for a very long time for their orders. A couple of older ladies waited from the time we went in through the time we ate our food and left, approximately 20 minutes. Another gentleman had gone to the counter while we were in line to order and said that he had been waiting 20minutes already, then still had to wait another 10 or so. Our order didn't take too long considering, but overall service seemed a little slow and the girl at the register almost seemed like she was lost at times and wasn't...