Terri's Market & Deli — Restaurant in City of Kingston

First time at Terri's. Okay - I ordered online, maybe that was a mistake, but they have an option to order online so I did. I got the roast beef sandwich, and added a few things. Immediately got an update on a time frame it would be ready. Upon walking in, there's kind of an old school vibe, I could tell by the dusty quarts of oil to be bought in the corner of the place. I get online - notice first thing, there's someone working you misheard a customer in front of me and brought out the wrong thing for them. I'm online for 5 minutes, no one checks in with me. People are ordering and getting sandwiches before anyone speaks to me. I see the same worker, presumably making my sandwich but he thought it was for someone else. So I think he ends up making another one. Just gets right up in my face, with " Is this for you? " Mind you the receipt is upside down. It's on the wrong bread, there's no lettuce (which the signature sandwich comes with), cannot even taste horseradish. I don't know what happened. Maybe I got the fluke - it happens. Maybe it was someone's first day, or bad day. I'll try it again at some point. But man, pretty bad service, and almost 30 minutes from order time, to make a 3...

Absolutely love this place. Been going there with my family for over 14 years. Great and Friendly staff, great food and a little bit of everything to offer. Why the 1 Star? I frequently purchase beer and cigarettes there because it is convenient. I’ll usually buy enough for the week. However today I was told that they had implemented a rule of only selling only TWO PACKS at a time?? “Why?” I asked. Without a response. There’s certainly no shortage. Hmmm..,

Yes I smoke, I don’t suggest it for others, but I do🤷🏻‍♂️

Well, I can buy what I need elsewhere, and I think I might just start doing that instead of having to make two stops.

Hopefully the business owners will read and respond to this.

Before this experience , Terry’s gets 5 stars all the way.

Second review!!! They have new hours. Close at 9:30. I went to deli and was told by the employee at that station at 8:55, that they were closing up! As I was inconveniencing her? And I got a sandwich. Roast beef and Swiss on a hard roll. $10???? This place is doing all...

Terri's Deli USED TO BE the "need it at the last minute" go-to place when you're short on something for dinner. You can pick up ingredients there or at the deli counter, assemble your entire meal there, soups too. They make great subs and sandwiches, etc, and have a variety of great side dishes. It's a tiny place that USED TO BE miraculously stocked with almost anything you could need. It's the kind of deli where you know the staff's names and they know yours, a friendly neighborhood deli. No slashed prices here, but it's not a big box store, so it's not expected. IT USED TO BE open until like 11pm, deli area open late too. Now, the shelves are so sparsely stocked it looks like they're closing, and the hours are being shortened to closing at 8 or 8:30 , deli even earlier. Very sad, as their previously huge inventory and late hours for last minute needs were what justified things being overpriced. Sadly, no more. Might as well go...