Bread Factory LLC — Restaurant in City of New Rochelle

One of Westchester’s greatest treasures is the Bread Factory at 30 Grove Street in New Rochelle. They have phenomenal breads and my personal favorite is their cranberry walnut bread. They make them in various sizes including rolls that always seem as if they just came out of their ovens. I used to ply tennis at a nearby club and would make my weekly pilgrimages just to breathe in the amazing aromatic scents of freshly baked breads. They also have delicious pies, cookies and breadsticks! One Thanksgiving, I ordered footlong breadsticks that were a specialty item that they make for weddings and other events. I was concerned about them since the Coronavirus has changed the landscape of retail and wholesale businesses since I’m sure many of their restaurant customers are no longer ordering the quantities of their delicious breads and rolls. I was happy to find the bakery busy with new counters and presumably doing well since I’d consider The Bread Factory to be a truly ESSENTIAL business! It’s with a trip such to breath in the smell of fresh bread but it will be smarter to buy some and...

Feels like I have discovered a hidden neighborhood bakery in the middle of a residential neighborhood. Was driving by and noticed some people sitting outside having coffee and pastries so decided to check it out. It’s literally the only store on the street surrounded by houses. As you walk in there’s a room full of different breads and the counter contains pastries. I think they sell cakes as well. No seating inside but there are two patio tables in front. They have coffee but nothing fancy. I was tempted to get as many types of bread but I settled for croissant and sesame Italian bread which tasted flaky and fresh. Will definitely return to try some...

If I could give 0 stars I would. Worst customer service I have ever experienced! They got my order wrong and didn’t even attempt to fix their mistake. All they said was “mistakes happen”. Really!?! The correct thing to do would have been to say they will fix their mistake and make the correct order. I couldn’t believe it when they told me they couldn’t do anything. I had to practically BEG for them to make the correct order a day later. I traveled out of my way to pick up the wrong order. I asked if they could deliver and they said no. Ridiculous. Worst customer service!! Never going back there and will tell every single person I know...