Lunello Restaurant — Restaurant in City of New Rochelle

One star for the terrible service, despite the good food and atmosphere

This was my third time at the restaurant, and unfortunately, it will be my last. I went with some friends and their emotional support dogs. From the beginning, our waiter Freddy was disrespectful and unwelcoming. He insisted that we provide an “ID with a photo” of the dogs, which does not exist. My friends showed him the proper documentation proving the dogs were emotional support animals, but he continued to argue in an unprofessional manner.

Later, the sun was shining directly on us, so I stood up to adjust the umbrella behind our table. Freddy rudely told me to put it back the way it was, which I didn't since his tone was completely out of line.

The food and the place are actually great, but my one-star review is solely because of the terrible service...

Took 1.5 hours to make two salads and a wrap and forgot about our appetizer which we had to remind them. Served three couples their hot meals prior to us. The location is great and they are nice. However, they never apologized. Customers are never right at this place. Customer beware. The response to serving people who came after us was, we serve fresh food, not fast and we have a small kitchen and one cook? This doesn’t explain why others meals, for people who arrived after we had already ordered, were served way before us: like they finished before we got our salad and wrap. . I used to love it but...

First time trying this restaurant at the marina. Very disappointed. Service was great and friendly however food not only very expensive but totally flavorless. Crab wasnt fresh, they used can ,and shrimps were tiny, broken in pieces and tasted like can shrimps. The grilled chicken was overly served with tomatos and dry. Bread was very good and warm. Salad was nice. Dressing also kind of blend. Broccoli with lots of garlic was blend as well. Bathrooms with showers were downstairs (the ones from the club pool in close proximity) Bill for serving of 4 including salad was a total of 126 plus tax....