McDonald's — Restaurant in City of New Rochelle

Got to be the all time worst McDonald’s I ever dined at. Like most people, I worked in a McDonald’s once before, but as a manager so I know a couple tricks of the trade and where they screw you over. Every time I come here, they charge items individually, not as a combo so it costs you more and EVERY TIME I’VE been here the order is wrong. It’s phenomenal really. Today was the final straw, when my boyfriend got home and I seen the food was wrong we took it back. It took 10 min of us standing at the front of the register before we were acknowledged and the girl said “I can’t do refunds, only she can” pointing to another woman so I waited for her. She kept walking up to the register looking at me and him but then walking away, never asking if we needed help. We said excuse me and held the food out and she still took her time until we just shouted out “Excuse me, can we can a refund for this?” Then she proceeded to ask what was wrong, in the middle of us telling her, she cut us off and said “okay do you want something else?” We said no. She responds “so you don’t want to buy anything else? No other food?” I said “No thank you, I just feel that every time I come here my food is wrong” and she is busy cutting me off saying “ok, ok, ok, ok, I understand that, so you don’t want anything else????” I’m like “just a refund. Thanks” I would rather go out of my way to another McDonalds than to support this one any longer. There’s one on North Ave and one in Larchmont, both not too far. Save yourself the headache and go elsewhere. Or just avoid McDonald’s all together honestly. I try to give the benefit of the doubt in fast food settings but this place is really just bad from the food to the customer service...

The food was good, don't get me wrong. It's just that the Main Street McDonald's in New Rochelle here is bad for both its service & presentation. How so? Because the cashier on duty (4am on 4/26th, 2019) was just incompetent & insensitive! Why is that? Because she didn't take our order seriously enough, if at all. We ordered 2 sausage mcmuffins & 4 PC chicken tenders, & yes we had told her in Spanish (she only spoke Spanish). She instead charges us extra for a sandwich that we never ordered, but we took that & the rest anyway. She then tries to confiscate the sandwich (when we're at the table!) but it was already too late. I earlier said I wanted 4 pieces of tenders but instead I get 5 & they're all burned to a crisp! Now the worst part was that she even had the nerve to put eggs & cheese on the Mcmuffins. The problem is that my 2 associates were allergic to eggs & cheese respectively & they almost had a negative reaction right on the spot. No, they didn't eat either topping. They could have though! On top of that, the bathrooms were filthy as the human waste itself! Heck! Just earlier in the night, I used a bathroom in the nearby Radisson hotel & the toilet was literally covered in fecal matter & piss! Not just on the inside either! So I complained to the front desk & I was informed that they can't afford nightshift maintenance! My workplace has a nightshift maintenance crew & our bathrooms are never as dirty as that hotel's for that 1 night! My final complaint is the fact that I saw 3 hobos sleeping at & even on top of the...

Where do I begin?...This was the WORST experience in carry-out that I've had in a long time. There were no signs directing the line to counter so the constant questioning of did you order yet between the customers became a regular thing. The wait on line was at least 12 minutes long and there was only one other person in front of me. After placing my order I waited at least another 15 minutes for my food. There were 7-8 employees that were working in the back and only 1 employee taking orders, and another making the to-go orders, which made the process go insanely slow. Then the employee taking the orders decides to go into the back and refill the ice machine in the middle of taking orders, which took about another 5-7 minutes instead of asking for assistance, leaving the line to get longer while he took his sweet time. Where was the manger during all of this? Your guess is as good as mine. I will NEVER bring my money to this particular location ever again. It took longer to get the food than it took to consume. It took a lot to bring myself to get McDonald's in the first place, as I haven't eaten it in over 5 years and after this experience, it will be at least another 7-8 years before I eat it again to be honest. I honestly wish that there was a no stars option for the abysmal service that I experienced. This trip was an eye-opener to the fact that I shouldn't be eating McDonald's in the first place and the word on the street is that this location is better than the one on...