KFC — Restaurant in City of Peekskill

I stopped for a quick lunch. First off I ordered the $10 four piece meal. I asked if I could get dark meat. She said yes. It came with two mashed potatoes and gravy. She never asked me if I wanted something different even if the price was upcharged a dollar. She asked the two men in front of me if they were doing takeout or dine in. She never asked me. She just assumed I was taking it out. I was eating in. Who eats chicken in the car? I had to remind her that I ordered a drink also and she finally gave me my cup. Then I realized that she never asked me what sides I wanted and when I asked her about it she told me well it's a dollar more. But I didn't get the option when I was paying so I had to literally pay her a dollar extra to change my sides. That a big deal but I would have liked to pay all together as I was paying with a debit card. Then when my food was prepared she hands me a bag. Okay fine. I'll eat out of the bag. I get to the table and it's a breast, a wing, a thigh and a leg. I go back to reminder that I asked for dark meat and she told me I could have it. And she had an attitude. Fast food really shouldn't be this hard. When I got the receipt to see who her name was it was under Cesar. I'm quite sure she's not a Cesar!! Therefore, there's no accountability. Why is she not using her name when she signs into the cash register. Yes, this all sounds kind of petty. But when a person goes into a place to order food, they expect to get what they want. They expect the same service as the person in front of them. And they don't expect to have to do her job for her by going back a couple times to get their...

I have been going here for years never had any issues & the staff has always been nice, but the last 2 times I go through the drive thru around 8pm. I wanted potatoes wedges with my family meal I usually get it as my side orders, but the lady said they did not have any ok….the 2nd time I go order a family meal they tell me it does not come with wedges only regular fries? I have ordered prior & have order my wedges as my side orders, she says I have to order them apart & they don’t come in a large only small…? Wow okay…since my son loves them I said okay I had to order something else for my sides & order 2 small wedges & I waited a little while for my order… I feel like since it was 8pm they did not have them cooked & they had to cook them but they were trying to get away from cooking them! smh the wedges are back on high demand & they need to be prepared for late orders for these famous wedges and not tell customers bs…I have never heard that wedges don’t come with family meals or that they don’t come in size large, the meals can be pricey & for them not to be...

This is the cleanest KFC restaurant I’ve ever seen.They had vases with flowers on each table. It was spotless. The food was hot and fresh, it was soooo good. This KFC should have a million stars .Carmen was polite and provided excellent service.The manager of this place is doing an excellent job. The employees should get recognized for a great job for cleanliness , for delicious hot food and for providing excellent service to the customers. You can’t find service like this these days anymore , very rare . I was so impress. I live a hour away and would definitely come back.I’ve been to many kfc restaurants Bronx,Yonkers,mount vernon and new Rochelle and haven’t went back because of the different reasonings and don’t like kfc no more but the person I was with wanted kfc when I walked in and seen how clean it was I figure I’ll give it one more try. I’m glad I did it because, it was such a...