Giuseppe's Pizza Shop — Restaurant in City of Plattsburgh

Save your money!!

This place has officially turned me off from ordering delivery AND ordering from these "local" pizza/Italian restaurants.

Pizza looked fine, but tasted like trash. No lie, I've had BETTER frozen pizza. Domino's and Pizza Hut make BETTER pizza. Whatever cheese they use looks and tastes fake. Doesn't melt, doesn't stay gooey and chewy. Bread tastes like a slightly better version of cardboard. Sauce was.. meh. Probably the best part of it, but nothing to write home about.

Ordered a simple TURKEY SUB and got sent a box of lettuce and cheese. What is this? Build your own sub day? Craziest part is, I call the restaurant and the dude says to me, "oh you were the DoorDash order? Yea I remember that order." What?! If you "remember" the order then why did you screw it up? The receipt is right. I even added a note saying "extra mayo" lol. The guy tells me they'll remake it, but of course it's 10 mins to close and even though I got a hold of DoorDash fast enough they did NOT offer the option for return delivery, so I had to take a refund.

All in all I still paid $28 (after taxes, fees, etc.) for a SMALL 1-topping pizza that tasted like a frozen pizza. Yay!!!

I really don't get how hard this is. Making food, at least GOOD food, these days is like rocket science. It's to the point where I don't want to pay for food from any restaurant unless the person making it has a culinary degree. For what half these restaurants charge for BASIC and CHEAP food, why not? It's the least we deserve. If you have the audacity to charge $16 for a plate of spaghetti then I expect the pasta to be made in-house daily, the sauce to be homemade with high quality ingredients and fresh produce, any meat used to be high grade and sourced locally, etc. But noooooo.... I'd bet anyone that 90% of their ingredients are bulk ordered. Barely nothing is made fresh or local. Frozen everything, that they just thaw out daily. Even the small cuts of turkey I saw in my "sub salad" looked like nothing more than cheap,...

Wish I could give this rating zero stars because that’s how terrible the food and service was. My husband and I ordered delivery, and was told it would be there in 40 minutes. It was an hour before the delivery finally arrived (and I know exactly what time we ordered because of the time stamp on my call log). We opened our pizza box, and all of the cheese had slid over to one side, and the pie was hardly even sliced. Husband called and asked to speak with the manager (Omar), who was INCREDIBLY RUDE. He told us not to eat any of the pizza and they would send out a New Pizza and take back the old one. My husband said we would not be doing that because we had already waited an hour and were hungry, but would like either a refund on the pie or a new one brought. (It should noted that we had also ordered wings and pizza logs and had no issue with those, and the pizza we are talking about was a SMALL pie, so not a huge dollar amount). The manager argued with him and accused him of just “trying to get more food out of him,” and hung up on my husband. My husband called back and asked to speak with him again. This happened two more times with the manager arguing and hanging up. So my husband took the pie and brought it back to the shop. The manager then tried to deny that he was the one he’d spoken with, saying it was actually the delivery guy. My husband asked the waitress if he was the manager he had spoken with, and she confirmed it was. He then CONTINUED to argue with my husband about getting a refund, when we BROUGHT THE DELIVERY BACK. Finally, we got our money back for the pie. What kind of customer service is that?! We will never eat here again. He made the owner and business...

If you had asked me 1 day ago I would have given them 5 stars. I loved going here. Today I ordered food through the slice app which I have used many times before. I didn’t get my food. When I called they told me where they brought the food and it was the incorrect address, they went to a road with the same name in a different zip code. The girl on the phone told me that it was my fault for not answering my phone and if I wanted the food still it would be over an hour and a half before they would get it to me (I had already been waiting 2 hours). I asked for a refund and she said “fine” and hung up on me. When I got my “refund” I got $29 of the $74 I sent. I called again and they said since they tried to deliver they were not refunding me more then half. I finally said I wasn’t paying $45 for food I never received and a phone call that left me so upset. As I said I use to love Giuseppe’s and was made to feel like I was to blame for them going to the wrong address. It felt awful. After calling again the app said they would refund me because when they called Giuseppe’s the girl on the phone told them it was “my fault” for giving them the wrong address (I did not I’ve had them deliver to my home many times before). I never leave bad reviews ever I am just so upset and can’t believe a restaurant would try and change me $45 for food I never got. It is just unacceptable. I am thoroughly disappointed that I won’t be eating at...