Pellegrino's Deli Cafe — Restaurant in City of Rochester

The Philly steak sub was very bland, kind of dry, no steak flavor & needed salt. Plus not enough steak to fill the roll! I keep expecting this great steak sub each time I go there and always end up disappointed. Perhaps it depends on who's cooking that day. They used to have a meat sauce to go on the steak sub but no longer offer it.

If you read the reviews of this place you will notice that Pellegrino's--and I am assuming either the owner or the manager-- will always respond to 5 Star reviews. I have never seen them respond to a 2 or 3 star review where they have corrected mistakes, admitted to change something or apologized to customers. Even 1 reviewer said his wife got "spoiled turkey" on her sub. I would hsve reported them to the Monroe County Health Dept. Spoiled deli meat like that can cause a serious bacterial infection known as listeria! If the sub had been ordered at Wegmans, and you called them with your complaint, the Deli Manager would have requested that you come back in at your convenience, ask for him or her to get your free sub. The difference between Pellegrino's small-minded view of customers and Wegmans long-term view is that Wegmans sees you as a customer for life. Pellegrino's only sees you as a customer for that moment and could care less if the food and service met your...

Shocked by some of the poor reviews on here. This place has amazing, delicious subs, fresh baked rolls, and is a great value considering the size and amount of meat/toppings they cram into each one. There’s even a rewards program to make it more worth your while - in case buying a giant sub that would stuff 2 people to absolutely groaning for $12.50 isn’t enough of a deal. The workers are younger, but always polite and friendly, and I love their energy. Inside is clean and charmingly decorated. They have a great set up during the pandemic with some outdoor seating, spaced tables, and a giant hand sanitizer dispenser to greet you at the door. Ordering online is easy if you want your food ready when you get there. Because it does take a little time for them to grill some of the hot subs in particular, which they do fresh to order. We’ve been coming here for years and they’ve remained consistently excellent. And after having lived and traveled all over, including NJ/NYC, Boston/PVD, and Philly, we have yet to find a better sub shop, or to bring a friend or family member here who feels...

I've never tried Pellegrino's so I thought it would of been a great idea to enjoy my lunch break over good food. The place smelled amazing and I was excited to order. I looked over the menu and was ready to order within 5 minutes. I stood there ready to order about 10 minutes and still no greeting or acknowledgement. A young man finally asked if I had ordered and told me he would be right with me. No problem. An older woman soon after had her order taken...no problem...age before beauty...then another woman had her order taken, Im assuming they forgot I was still there. My break time is limited, I was hungry, and now hangry. Im not sure what happened there. So I left and went to Cam's pizza, where I ordered a delicious steak sub to die for. I was in and out within 10 minutes and the staff were amazing. Moral of the story...NEVER make a spontaneous trip to Pellegrino's. You'll leave disappointed and hangry after waiting patiently.

-First and last...