appeThaizing Thai Restaurant — Restaurant in City of Syracuse

Had an unbelievably disappointing experience with this restaurant this evening. My partner ordered curry from Uber eats. We have called and spoken with this restaurant before, as he has a life threatening allergy to peanuts and legumes. They have been in the past, extremely accommodating, with the chef even going as far to explain exactly what dishes/broths contain peanuts and what is safe, of which we have a list and always send a reminder. We order somewhat frequently and have always loved this food.

Tonight was a polar opposite. We ordered as usual, with a note, and lo and behold, my partner experienced itching and hives upon touching the bag. Imagine my shock to open it up and find a plastic container of all things, crushed peanuts. Peanuts don’t even come with this curry. This feels cruel, as it was knowingly exposing someone to an allergen that was communicated. Luckily no epipen was needed as it was at least sealed, and Benadryl will help with hives. As individuals with deathly peanut and tree nut allergies, we never place the onus on a restaurant to accommodate us, we place responsibility on ourselves. That being said, this restaurant is now off the safe list. Those with food allergens...

I've ordered from here several times. They used to have the best PadThai. Even with delivery, the order was right on point. This time, I ordered the PadThai on UberEats. They now force you to choose two proteins. I chose peanuts as the second protein. The order had no peanuts - though I was charged for it. The PadThai was a miserable, salty, lump of noodles. Pitiful really. They also have a type of spring rolls called "Instead Noodle." HA! Instead of spring rolls, they literally gave me a box of lumpy noodles. How obtuse can you be? I also ordered a thai tea - instead I was given a can of banana boba tea. There is a large sign on the side of the building that proclaims proudly, "under new management." I hope the new management gets its act together. This was a very unpleasant and expensive experience. $28 bucks for pad thai, a quart of plain noodles, and can of tea. Won't be ordering again anytime soon. There are lots of "meh" Thai places in Syracuse that will get your order right. This was not one of them. In case you were wondering, I did try to go back and have this fixed, but they had locked the door and didn't respond to...

my boyfriend and i just moved to syracuse about a week ago and tried this place for the first time. i cannot give enough credit to them for how amazing this place is. DELICIOUS, GREAT portion sizing, especially for how inexpensive it is, and the atmosphere is so welcoming and beautiful. the owner was talking to us like he knew us, and i hope to revisit enough to become a regular. completely blown away and impressed, EXTREMELY SATISFIED. if you live close, or are just in the area, do yourself a favor and give them a try, you will...