EDITED TO ADD: I filled out the form as recommended below and no one was ever in touch further. It has been about a month so I highly doubt the 'local team' or the company in general cares at all. Pretty clear that their comment below was simply to take away from bad publicity.

I would give zero stars if I could. I took my two boys a few days ago here as a 'fun' way to end their winter break. It turned out to be anything but. We waited to be seated. Not a big deal, I expected that. But once we finally were seated, we waited quite a while for the waitress to come take our drink order. By the time she arrived we were ready to put in our entire order. Again, no big deal, I have a lot of patience. We went to play games. About 1 out of every 3 games took our cards and then didn't work. They would freeze or crash while in the middle of playing. Each time we hunted down someone to help us because I'm sorry but at nearly 9 tokens a game I want my tokens back if a game doesn't work! It was entirely frustrating and disappointing and I KNOW we lost so many tickets and tokens we never got back. Ex. The chicken game, the game where the claw drops and picks up ticket rings. Just to name a few. In between trying to play games that didn't work and hunting down associates to help us, I was checking for our food between every single game. We went and sat down just as it arrived but it was warm at best. My kids didn't want to eat it and were throwing a fit that it was 'disgusting' (can't say I blamed them) and by the time someone came back to see how it was I was so annoyed I just asked for our check. Frustrated with spending nearly $100 on cold food and broken games I told the kids we were going to cash out and go. They used the very LITTLE tickets they had (even though I spent a small fortune on tokens) to buy little balloon animals that come with a straw and are supposed to inflate. They immediately opened them after checking out and tried to inflate them as we were walking out. Neither could do it. I tried. My husband tried. We spent 20 minutes trying to inflate the balloons. I don't know if we had defective ones or what but they did not work. My kids were crying. I took their "prizes" back inside and told the man behind the counter "I am sorry but we tried for 20 minutes to blow these up, they don't work, can we please get our tickets back?" Looking at the two crying kids by my side, the guy working behind the counter actually said to me, "well I wish you would have said something before you opened them and used them." SERIOUSLY!??!?!?!?! HOW ELSE WOULD WE HAVE KNOWN THEY DIDN'T WORK!!!!! We got our tickets back and got the hell out of there. I said to a few employees how frustrated and unhappy we were with the entire experience. Nothing was done. Not one associate cared in the slightest about their awful service. Everything from the food, to the games, to the prizes was a letdown. My kids were heartbroken to leave empty handed and hungry. I was beyond annoyed. It turned out to be an awful, awful way to spend our final day of vacation. My word of advice- save your money and go anywhere but here.