Dave & Buster's Syracuse — Restaurant in City of Syracuse

EDITED TO ADD: I filled out the form as recommended below and no one was ever in touch further. It has been about a month so I highly doubt the 'local team' or the company in general cares at all. Pretty clear that their comment below was simply to take away from bad publicity.

I would give zero stars if I could. I took my two boys a few days ago here as a 'fun' way to end their winter break. It turned out to be anything but. We waited to be seated. Not a big deal, I expected that. But once we finally were seated, we waited quite a while for the waitress to come take our drink order. By the time she arrived we were ready to put in our entire order. Again, no big deal, I have a lot of patience. We went to play games. About 1 out of every 3 games took our cards and then didn't work. They would freeze or crash while in the middle of playing. Each time we hunted down someone to help us because I'm sorry but at nearly 9 tokens a game I want my tokens back if a game doesn't work! It was entirely frustrating and disappointing and I KNOW we lost so many tickets and tokens we never got back. Ex. The chicken game, the game where the claw drops and picks up ticket rings. Just to name a few. In between trying to play games that didn't work and hunting down associates to help us, I was checking for our food between every single game. We went and sat down just as it arrived but it was warm at best. My kids didn't want to eat it and were throwing a fit that it was 'disgusting' (can't say I blamed them) and by the time someone came back to see how it was I was so annoyed I just asked for our check. Frustrated with spending nearly $100 on cold food and broken games I told the kids we were going to cash out and go. They used the very LITTLE tickets they had (even though I spent a small fortune on tokens) to buy little balloon animals that come with a straw and are supposed to inflate. They immediately opened them after checking out and tried to inflate them as we were walking out. Neither could do it. I tried. My husband tried. We spent 20 minutes trying to inflate the balloons. I don't know if we had defective ones or what but they did not work. My kids were crying. I took their "prizes" back inside and told the man behind the counter "I am sorry but we tried for 20 minutes to blow these up, they don't work, can we please get our tickets back?" Looking at the two crying kids by my side, the guy working behind the counter actually said to me, "well I wish you would have said something before you opened them and used them." SERIOUSLY!??!?!?!?! HOW ELSE WOULD WE HAVE KNOWN THEY DIDN'T WORK!!!!! We got our tickets back and got the hell out of there. I said to a few employees how frustrated and unhappy we were with the entire experience. Nothing was done. Not one associate cared in the slightest about their awful service. Everything from the food, to the games, to the prizes was a letdown. My kids were heartbroken to leave empty handed and hungry. I was beyond annoyed. It turned out to be an awful, awful way to spend our final day of vacation. My word of advice- save your money and go...

This was one of the worst experiences I have ever had at a corporate establishment like this! It was terrible.

I called in advance and told them we had 15 people coming in for an adult birthday function and asked if they could take reservations and had plenty of seating. I was told they could not take my reservation but there was plenty of seating to accommodate the size of our party.

We got there the next day and half our party drove separately and was not there yet. They told me that the only table that could seat 12+ was full but they could seat us in the car area at 2 tables next to each other if 75% of our party was there. There was only 50% there so they said we could only have 1 of the tables. I asked if we could just split our current party up in 2 to ensure we will all eventually be able to sit together and I was told no. When we got to the 1 table we were allowed to use, the waiter told us he'd reserve the other table for us and not to worry. I gave them my license go hold the tables and we went to play some games. 5 minutes later the other half showed up, we went to sit down and the table had been given away.

Long story short, they were seated on the other half of the bar. When asked to move us with them it was a big hassle and they moved us but put us 2 booths away, the manager dropped the F bomb at us, part of our party left because they were so disgusted, the birthday girl ended up seated away from all her friends, and they took over 45 minutes between drinks and food and the food was wrong (but at this point, I was nervous enough to be ordering food, never mind sending it back!) It was absolutely terrible. Then when we went to cash in tickets, the girl at the shop told us she couldn't help us see how many we had that it was someone else's job and rolled her eyes at us. As a group we spent well over $800 there and I regret every penny.

The whole thing was a terrible display of customer service and I was simply appalled. I have a feeling we were treated the way we were because we were a large LGBT group, and they didn't want us in their establishment. Well, point taken. We will...

The arcade was great, the kids had a ton of fun. However, the dining left a lot to be desired. They were short staffed on server's but when your server seems annoyed with you right from the start, should have guessed it would be poor service. The waitress was clearly annoyed with the fact that we asked for an actual menu rather than using the QR code. There were 4 of us at the table but she only brought 2 menus. Told us to let her know when we were ready to order but was no where in sight when we were. We got tired of waiting and decided to use the QR code to order, which seemed to frustrate her. My daughter had ordered a drink that stated on the menu that it came with a light up ice cube. However, when the drinks were delived, there was no ice cube. Shortly after the drinks arrived, staff from the kitchen brought out our food. They had forgot part of the order, no big deal as they made sure we got it, but when we asked about the ice cube, they seemed lost. The waitress came over at that point and when we explained to her about the ice cube her response was " Oh, they are probably out." She didn't even seem like it was worth her time to find out and when we pushed simply offered another drink rather than checking on the ice cube. After that she did not bother to stop by our table at all to see how things were, even though she walked past us several times. We waited almost 15 minutes for her to come to our table when we were done eating. I then sought out another waitress to ask to have the manager stop by. The manager never came over and about 10 minutes later she finally asked if we needed anything when I stared her down as she was walking towards another table. Honestly it is they worst service that I have ever experienced at a restaurant. They staff was not friendly, very few staff members were masked correctly, the booth they sat us in was not clean, and the music was so loud I couldn't hear my child...