Dunkin' — Restaurant in City of Watervliet

Usually ok but today the girl at drive through hands me a cup with lid off spills all over my leather and center console. No sorry , just ask if I want a new cup are you serious!!!! As she's jamming to her head phone lmao what a joke. Let's give them 15 buck a hour tho lol.

Update went back today(5/17) got coffee and donuts..... Got home coffee is cold. Lmao done with you guys

Update 3/24/24 : didn't even realize I wrote a review here 6 years ago. Well stopped in today , first time in years. I ordered loaded hash browns. That's the only thing I attempt to eat at Dunkin. Got my order and the cheese was ice cold. This a first that I've ever received ice cold queso on my hash browns. Asked about it and they said they aren't allowed to heat up their cheese. I asked why they were the only store that I've ever gotten ice cold queso from? They responded that cheese has to be refrigerated.... Yeah big brain, I know that but it isn't served ice cold. His response was that it stays in the fridge ... It's so funny to see big brand store locations remain a shit show for...

Go into this Dunkin everyday. I use to have no problems until they recently got new staff. When I'm paying almost $5 for a iced macchiato everyday it better be made right . Teach the staff the correct way to poperly prepare it. DOUBLE SHOT of espresso, 3 pumps of flavor ice and a little milk. 4 times now I've had to walk away frustrated and just leave the concoction of coffee they have made me . Today I got a huge cup of milk with one small espresso shot. It barely turned the milk a light tan. Then they just stare at you like " ughhhhhh what's wrong " what's wrong ? What's wrong is I just paid $5 for milk . It's not always bad service. Normally just the morning. The woman who have been there a long time are awesome and know what they are doing. You win today Dunkin doughnuts, you got my FREE money and I'm pisses off with no coffee. * I'll be in later after the shift change to get my coffee hopefully the afternoon crew can...

I go to Dunkin A LOT! (Already got my badge for 150 visits in 2025🫣) so I can wholeheartedly say this store has THE BEST team! Some of the absolute BEST EVER (not just in this store but any store I’ve visited) are Hillary, Veronica, Mikey, Jordan&Rae Shauna.. Also anytime Christopher is on sandwich station my order is perfect no matter how much I customize it! It’s hard to find good help so for this shop to have all these hard working ppl who pay attention to detail& care about their customers…. It’s priceless! I hope they know what treasures they have at this Watervliet Location!! I’m sure I missed one or two names who are great & if I...