Stanley Steemer — Local services in Town of Green Island

So I do not want Jadon or Nizam to be talked to because they were great! They were super friendly, Nizam went out of his was to make me comfortable with what they were doing. My husband even stayed home Incase they needed help moving stuff and they said that was unnecessary and he went off to the park with the kids. I had my living room, 2 bedrooms and my hallway done. They did the bedrooms and started down the hallway. I realized I didn’t hear anything being moved. I asked them out of curiosity “do you move furniture “ (because I had never used Stanley steemer in the past) but I thought I had read that they will move what they can safely. Understandable. They said we just don’t move beds. I realized I had left my daughter’s trundle bed open so I asked if I could push it in so they could do the floor under it. They agreed and that’s what we did when they got to the living room. They asked if we wanted my couch and loveseat moved, and I said as long as the corner between the couches get done, I’m OK with them not going through them. I appreciate them asking this time. At this point, I realized no furniture was moved. Besides the dining room chairs put into the kitchen. So no dressers, which are fairly small in the kids rooms were moved the toy box in the living room and sons bedroom wasn’t moved which are also fairly small. again I didn’t make a big deal about it and just went along with it because honestly underneath those items probably aren’t super stained like the main traffic areas. The issue I’m having is after they left again they were super sweet and very nice but the carpet I noticed was very wet, even after hour of them leaving again, we could deal with but around an hour and a half I decided to get my Hoover carpet cleaner to just suck up some of the water, especially in the living room, where the kids spend most of their time. I was stunned by the amount of water left in the carpet and muddy and dirty it was. So I decided to do the entire house and again all carpets were pretty saturated. Like I’ve said before I’ve never used Stanley steamer in the past. This is our first time and I’m not impressed at all and honestly had myself very hyped up about not having to do it myself. (Which is what I’ve been doing). But I don’t see what difference Stanley steamer is against my own household shampooer. I’m not one to complain and honestly probably wouldn’t be complaining right now if I hadn’t decided to shampoo over what they had just done and got black water in the end, which I did take pictures of and I will attach if I’m able to. I have timestamps from when they were shampooing my carpet to when I was sucking water up. (I have cameras in my living room). I honestly don’t think that it was Jaden or Nizam but the product/system they were using! I’m super disappointed and actually sad that I wasted my time and money for a service that wasn’t to my...

First time I used a professional carpet cleaner. I was skeptical about using one and my gut feeling was right. They rushed doing the job. They didn't move much furniture around. The guys were nice I felt like I was rushed. Although one guy had tattoos and I didn't feel comfortable talking to him. He was the one who rushed doing my carpets. I asked how much work did they have that day and didn't sound like a lot so made me wonder why they rushed my job. It cost me a little over $300 for extras included for 3 rooms, small hallway, and stairs. He didn't go over a few times to suck up the water. When I do my own carpets, I use the vacuum part once or twice after spraying. He didn't move a garbage can or blankets on the floor to get the carpet. I'm not a professional but I felt I do a better job myself. I asked I thought you guys moved furniture and they gave me a really weak answer like kinda. That aggravated me because I got the rooms prepped up and removed electronics for them. Felt like I was taken advantage of. Jeesh I did it myself 3 weeks ago and I gotta sore back from moving furniture around. I called and they are coming back to clean carpets correctly. This was not a good first impression and don't know if I would use them again. My wife said her friends had a good experience with them but the reviews I read are mixed. Unfortunately Home Depot got new carpet cleaners that don't work that great. Their equipment is definitely better but the quality of labor was not good. On a good note, they did show up on time. I have one cat and one dog that sheds a lot. The dog did a lot of diarrhea in one room a few weeks and I had to rent a cleaner to get it up. Unfortunately the carpets still smelled afterwards so that's why I decided to have a...

What a mess I was left with! I had my tile floors (bathroom and kitchen) cleaned and sealed on January 13. The Stanley Steemer worker told me I could go on the floors again in half an hour. That didn't seem long enough, so I waited a couple hours. The floors were wet and sticky. I waited another hour and finally had to use the bathroom. I left footprints. At 9:30 that night, 10 hours after they had finished, the floors were still sticky. The sealer is visible--streaky and blotchy. Both floors are filthy now, a week and a half later, because everything sticks to them. The guy either used the wrong sealer or applied too much. This sealer is now getting dragged around on my hardwood floors, joining the wet mess the guys left from their shoes and their equipment and did not wipe up. The kicker is that the guys had to use the washing machine water supply to hook up their equipment, which was fine, but apparently they did not turn the cold water supply back on, because the clothes are hot when I take them out of the washer, even on the cold cycle. Some of my clothes have shrunk. This was an all-round awful experience, for which I was charged more than $250. That charge had better come off my credit card immediately, and someone competent (NOT the guys who made this mess) better get out here and repair the damage within the...