Five Guys — Restaurant in City of Yonkers

So I went in and stood there at the counter as two employees were talking and literally facing me waiting for me to order but how can I when they are not even attending me. It was around 8pm and there was no customer or orders so the employees had nothing to do. So they were not talking because they were busy or anything. I just stood there standing waiting as they spoke and looked at me...

So as I order, the boy is taking my order and stops midway to turn around and talk to his coworkers (about whatever topic they were discussing), cutting me off midway, and literally had his back turned for 6 seconds(I counted). So I had to raise my voice on what was next for my order to get him to turn around. I felt ignored and that employee gave me a rude vibe. I think it is because he prefers to stand there doing nothing and talk instead of actually working....during a work shift.

Do not come here, go to a different location. And if this is your only five guys option, make sure this boy does not take your order. He's short, about 4'11, light skin, the receipt says Jacob R but not entirely sure if that was indeed his name.

I ordered BBQ sauce on two of my burgers. They forgot the sauce and those burgers were so dry. That mistake probably would not have happened if that boy paid attention when completing the burger. It's odd, I definitely saw him reading the order, I guess he can't read or didn't care to...

I placed an order online and went to pick it up . After 10 minutes of being ignored I asked about my order . Nobody said anything just pointed at a burger sitting on the counter unwrapped , then continued to ignore me . After 20 more minutes I told them I no longer wanted the order . At this point the burger was sitting on the counter longer than 20 minutes and probably cold . They told me they would cancel and give me a refund .. took my confirmation number and when I got home I got a notification “thank you for picking up your five guys order” 2 weeks later and still no refund .. currently filing a dispute with my bank . The attitudes at this location is DISGUSTING . Everyone should be fired or retrained . The Pelham manor location is much more pleasant and that’s shocking considering the...

I placed 2 orders. One order for me & my fiancé. The orders were a regular bacon cheese burger, a regular hot dog, 2 regular fries and 2 large soda’s, with tax, i spent $43.00. My complaint is about the fries, i received 2 orders in 2 small cups, which was ridiculously expensive. This was my first time ordering from a Five Guys. I was told by friends that have ordered from other Five Guy locations, that i should have received fries in a cup and additional fries in the bag with the cup. I plan on revisiting this Five Guys location at Yonkers, Xavier Dr, and voicing my outrage to the Manager. I think that I deserve some recompense for the shrinkage order of my regular fries. If there is no recompense, i will never order from a...