Grafted Cellars Winery and Restaurant — Restaurant in Claremont

DO NOT TRUST THESE PEOPLE. THEY WILL RUN YOUR CARD WITHOUT PERMISSION!

I was just billed for a third time in 40 days for a monthly membership, even after cancelling my membership when I was billed twice within 10 days! See my original post bellow. These people are crooks. Please review Grafted’s response as well. Their defense is that I used the discounts that I paid for.

Original Post:

I got my wife the monthly club option for her birthday. I was billed for the month on the 20th and then again on the 1st. I called explaining that the billing cycle is not indicated online and expected a month of tasting options for every month I pay for. I was told that the billing was fair because I got my money’s worth given the bottle I picked up and the single tasting.

Does it make sense that when billed for a monthly membership I should expect what the membership offers for an entire month? This includes a weekly tasting (roughly four weeks) a free bottle and discounts for about thirty days. Given that I was billed for another month after only ten days, I had missed three tasting opportunities and three weeks of discounts.

I explained that the month should have been prorated given the lack of information online. I was given multiple excuses. As a former food and beverage manager myself, I would have simply told the customer they could double up for three weeks. Seems they were more interested in keeping the $48 instead of the potential hundreds of dollars and a satisfied customer.

Anyway, my wife suggested I simply cancel her membership and will with weekly visits to packing house wines.

The manager response to my review cites the savings I took advantage of for the 10 days of membership. I don’t see how that matters given that I paid for the privilege to save on purchases. She states that I picked up a free bottle, well, yeah, I paid for the membership. My point is that I paid to have said advantages for a month, but only had them for nine days. The discount is part of what you pay for. So if I go in all month and racked up hundreds of dollars in discounts due to a membership I paid for, I don’t see how that makes a difference. Part of what one pays for with a membership, is the option to use their discounts for a month. That is $45 for the month—not ten days! I hope basic reasoning will be employed by anyone who reads our exchange.

I hope no one ever has an issue there, if so, prepare for rationalizations.

“I paid for a monthly membership, but only got ten days.” Response will be, “well you got plenty of discounts within those ten days that amounted to more than your monthly membership.”

“Yeah, but I still only got ten days when I paid for a month.” “Sorry our server didn’t tell you you would be billed for the full amount.” You get the picture.

No accountability.

Update: I ended up feeling bad cause I canceled my wife’s club membership and decided not to go with the shipment plan we had discussed. So, we went to the central coast and hit ten wineries in four days. Went with the two shipment membership at Tablas Creek. Do you like wine? Do you want twelve bottles of fine wines shipped to your door this year? Close this page and google Tablas Creek in Paso Robles. Shale Oak and L’aventure are also amazing....

I am utterly disappointed by my experience at Grafted Cellars. Sunday night (9/14), I went with my girlfriend and her friend for her 21st birthday and had reasonable expectations for food, wine and service — The ball was dropped at almost every point during the night. The food arrived almost an hour after ordering, which is completely unacceptable for a cheese board, salad and mussels. If it didn’t come so late, on paper plates and with unprofessional service, maybe it could have been better disguised, yet it was all mediocre at best. I had to go inside to speak with the bartender multiple times about about our food, the fact a drink never came, getting the adequate amount of silverware, etc, though I will say he was more helpful than our server, who never circled back during the course of the dinner to check on anything, even when our drinks had clearly been finished for a while and our food had not arrived. However, it seemed like she was happy to continue opening bottles for the older Claremont crowd, of which she was highly attentive to. Please note that it was not at all busy and there were only a handful of tables seated. Everyone in my party felt agist undertones during the entire experience, which is not a great feeling to leave customers sitting with, especially in a college town. I would also like to add that I’m not a Karen - I engaged firmly but respectfully during this entire encounter. I’m a college student who has been rubbed so wrong by my experience at Grafted Cellars that I would be remised if I did not share it. If you want shitty service, overpriced food, and run of the mill wine, this might be the place for you. If not, I would never recommend this establishment and I will never be returning. My Uno Tre Otto reservation is booked for Friday and I’m excited to spend my money at a...

This place offers a delightful culinary experience that is sure to leave a lasting impression. During my recent visit, I was thoroughly impressed by the impeccable cleanliness of the establishment and the warm, friendly demeanor of the staff.From the moment I walked in, I was greeted with genuine hospitality, setting the tone for a memorable dining experience. The staff's politeness and attentiveness throughout the meal truly elevated the overall ambiance.One of the highlights of my visit was the impressive selection of house-made wines. Each sip was a testament to the skill and dedication of the in-house winemakers. The option for wine flights provided a unique opportunity to sample a variety of flavors, further enhancing the dining experience.The culinary offerings are nothing short of exceptional. Their pizzas are crafted to perfection, with flavorful toppings and a perfectly crisp crust. The salads, fresh and vibrant, were the perfect complement to the main course.Overall, my experience was outstanding. The combination of excellent service, delectable cuisine, and a welcoming atmosphere made for an unforgettable dining experience. I will certainly be returning to indulge in more of their delicious offerings and highly recommend...