Union On Yale — Restaurant in Claremont

The 1* in Service applies only to manager in charge on 10/8/23 about 6-7pm I’ve been to this restaurant multiple times which is a 30min drive from home and always ordered the Union Pizza with burrata and prosciutto. Today, the pizza was very badly prepared and the prosciutto was more like a crispy thick ham. When I mentioned it to the manager that perhaps there was a mistake on the meat used, he was very condescending and insisted it was prosciutto with a smear. I felt frustrated and treated with contempt, because I definitely love and know prosciutto. Although, I do like the restaurant, the manager has no manners and knowledge on how to handle clientele. We ordered a different pizza, which took forever but was good, however, the manager never came back to inquire if all was ok. He would walk by and not even look at us. 1* to him for lousy service on his part. After he ruined our dinner, I kept thinking about it and figured out that they had baked the pizza with the prosciutto already on it which turned it thick and crispy. In the past it had been placed in top fresh with burrata after baking crust. The manager apparently didn’t think or cared what was the problem and simply got mad and threw out the pizza with an attitude and made me feel very badly. I rarely complain about things, but I was disappointed with receiving my favorite pizza totally different but mostly angry with his...

To begin, I should've known not to eat here when I had to wait 15 minutes in the front until I decided to ask the manager if I should seat myself in an empty restaurant. Ordered a chicken sandwhich, pizza, and diet coke. Easy enough, right? Well, the sandwhich came out first with dry old cold fries and a luke warm chicken breast that seemed to be under a heat lamp or something. I told myself, "You know what it's ok. I won't say anything, give em another chance. That soon changed when the pizza I ordered came 20 minutes later cold to the touch from a Wood Fire Oven in Plain sight in a still EMPTY RESTAURANT. This was all while waiting to see if I could get a refill on my diet coke, which never happened. I flagged the waitress in the still empty restaurant and let her know im not eating this cold pizza and to please run me my check, which I honestly shouldn't have paid. This is the second time in life I have not tipped and wish I didn't pay for garbage they served me. $27 dollars for a trash chicken sandwich and a glass of diet coke. People who have left good reviews must have absolutely no standards in life to give this place...

This restaurant hit the spot.

We ordered the hot chick sandwich and the rose lemonade and rosé. The chicken was by far the crispiest and not over-breaded fried chicken I’ve ever had. It had the perfect amount of mayonnaise based sauce and pickles and had a great kick to it which was balanced by a pleasantly surprising sweet flavor. Fries were thick and pretty but tasted meh.

The dishes that people were ordering around us also looked extremely appetizing like the salads and pizza. I’m eager to come back and try their other options.

We initially came for their French onion soup which we were not able to order given that, unfortunately, they do not serve their lunch menu on the weekends. Keep that in mind when you go!

The atmosphere was bomb with a pretty and modern exterior and cozy interior. Bathrooms were lowkey weird though compared to the rest of the restaurant.

Their service was mediocre and unaccommodating (I needed to charge a medical device and they would not let me). It also felt like our waiters and hostesses were avoiding us as soon as they noticed we had a piece of...