Popeyes Louisiana Kitchen — Restaurant in Clayton

I hope this reaches corporate management and gets in the right hands. I have spent my entire life in customer service and I want to say that I will never go back to store # 14534 in Clayton North Carolina. My family stopped in this evening, 3/25/25, to get supper and the experience we had was well under par to say the least. With me being in customer service my entire life, if I were a district or regional manager for this store, I would go in and write everyone up that I came in contact with. The young lady that took our order did not have the best attitude. When she greeted us there was no smile and when I told her to give us just a minute please to decide on our order she just walked away. After a couple of minutes, she came over again with no smile or warm greeting and just asked if we had decided yet. That threw up my first red flag. We gave her our order and when we got our cups and went to get our drinks the machine was out of syrup for coke, diet coke and Dr Pepper. Another lady walked past us and I told her that I thought the machine was out of syrup for the Dr Pepper. She just stopped and looked at me and said "yep and it's out of coke and diet coke." I said "oh OK, there just wasn't any signs on the machine to let anyone know that." She said, "yes sir, thank you." Only with a snide smirk on her face like she was annoyed that I told her. I told her thanks and she just said "you're welcome." What was she welcoming me on? Welcoming me on the fact that the machine was out of syrup with no attempt to take care of the customer and to satisfy the customer. I just felt like she was saying " oh you're welcome for not caring enough about my customers to make a life long relationship." Then to make it worse we ordered 4 sandwiches, 3 fries, 2 mac and cheese, 1 mashed potatoes and gravy and 2 strawberries and cream pies.

What we received was 5 sandwiches, 4 fries, 1 mac and cheese, 1 mashed potatoes, 1 apple pie and 1 strawberries and cream pie. The sandwich I ordered was the ghost pepper with bacon and cheese on it and when I got mine the chicken patty was more like a chicken nugget it was so small. By this time I was fed up with this location. We were the only customers in the restaurant and maybe 2 cars in the drive through. It took 15 minutes or longer to get our food. We ordered by 6:50pm and got our food between 7:05 and 7:10. Between the rudeness, poor customer service and then getting my order wrong on top of it, I will not come back to this location until new management is brought in that care about their customers and wants to give high quality service and food.

I build customer relationships for life in my job field. I know what it's like to go above and beyond for customers to keep them coming back. I also know the other end of the spectrum. I know how it feels to have a customer raise cain at you and beat you down. That's why I did not cause a scene and do that to the employees. I did not say anything to management in there because I felt the "I dont care" attitude in there and knew it would get me know where. Im pretty sure the lady that I told about the drink machine was one of the managers. She left shortly after we got our drinks, different from what we wanted since they were out of syrup, and before she left she was telling the rest of the crew what chores to get done. She may have been the boss but there was no leadership in that place. The problem with the restaurant is the lack of leadership. Leadership is like a domino effect, it rolls down hill. There was no leadership there and you could tell it in the first five minutes of being there. I paid almost $50.00 for our meals only to get the order wrong and poor service with lack of leadership. I dont mind paying for quality. We did not get quality at this location. For the experience and the wrong order, $50.00 was way over priced. Again ill say, i will not return to this location until proper management is in there and has trained a team to care about their customers Please feel free to reach out to...

WARNING incident at Popeyes chicken on Friday 9/20/2024 at 1:20 pm. We placed an online order directly through the Popeyes app and selected to go through the drive through to pick it up. When we arrived a couple minutes early to pick up the food the drive through attendant stated “we don’t have your food - someone already picked it up.” My gf asked how that could have happened as we did not use DoorDash or any other food delivery service. We were even a couple minutes earlier than when the app stated the food would be ready to pick up. The drive through attendant said “well we just don’t have it - it’s gone - I don’t know what to tell you.” Thats when we parked and went inside to try to resolve the situation. When we got inside to the order counter the cashier in the black shirt was very rude toward us when we told her the situation. She quickly shrugged us off stating “we don’t have your order” then proceeded to ignore us. My gf asked to speak to the manager and prepared to show the digital receipt for the food we had purchased just 15 minutes prior to arriving at the establishment. Another person who was wearing a pink shirt regular clothing, headphones, and without an identifying badge was sitting in the dining area and was let in behind the counter by the other Popeyes workers. None of them were wearing any employee name badges. As this random person in the pink shirt approached us from behind the Popeyes order counter, she was calling us names like “weird” and telling me that I cannot record her with my phone. I politely told her that it is not illegal to record/film in public areas and furthermore it is my right to protect myself by recording in that hostile environment. I was recording the transaction because the Popeyes workers were getting very aggressive toward us instead of trying to resolve the obvious mistake that THEY MADE. You can SEE the attitude in their faces and body language in the pics. Finally another person, the “manager,” came from the back of the food prep area and said in a very sarcastic voice that they are already making us another order. This “manager” was very unprofessional and she had food particles like mashed potatoes smeared across her filthy, unkempt uniform. In addition, the “manager” was talking to us and treating us as if WE were the problem. I explained to her that up until that point no one had told us that they were preparing another order and no one was offering us a refund OR our food. After all, that is all we wanted - our food or a refund. When we FINALLY got our food (they tried to give us only half the order at first) we left the premises… Do not waste your time or money at this poorly ran place. You may not even get your food if you order through the Popeyes app… My gf and I have been here twice since they opened and it has been the WORST experience both times. This time will be the last. We will NEVER return to the Popeyes in Clayton after being treated with such disrespectful attitudes and behavior. This place seems to be ran by a bunch of poorly trained kids that have no idea how to correctly prepare an order or how to extend customer service whenever appropriate. Bojangles, Smithfield’s chicken are both great options that are very close by. Even McDonald’s has some chicken options and MUCH BETTER service - We will take our business and...

On Friday, December 13, 2024, I had an absolutely horrible experience at this location with the Assistant Manager & the Director of Operations, Anthony Harris! After having placed an order and driving 15 minutes home, I realized that not only did I not receive what I paid for but the quality of the food was immensely disappointing and subpar. The chicken looked old and dry rotted and we didn’t receive all the items we paid for.

The Assistant Manager was highly aggressive toward my wife and I when we traveled 15 minutes back to the location to have our order corrected and the second experience was so bad that we requested a refund. He was very aggressive, argumentative and combative. Zero empathy, accountability or customer service was offered. Additionally, we requested to have the General Manager, Kabrina Johnson, contact us so that we could express our concerns with her regarding the unprofessional experience with the Assistant Manager and we never received a call.

I followed up with her today, December 20, 2024, a week later and she put me in communication with the Director of Operations, Anthony Harris. Oh, what a surprise! He was extremely disrespectful, condescending and rude. He kept interjecting while I was talking, was never empathetic to our concerns and when I told him that he wasn’t listening to me, he then proceeded to say he didn’t want to hear anything else I had to say.

To put it lightly, I’m contacting corporate. It’s not just about a refund for me, it’s the principle. You DO NOT speak to customers in an unprofessional and disrespectful manner. The whole experience was horrible. It’s disappointing to see this new location go downward so swiftly as a result of members of management who lack the ability to provide an elevated level of quality service. For a Director to be this blatantly disrespectful and rude explains why lower level associates feel that it is appropriate for them to act unprofessionally. There probably isn’t any accountability or consequences for their actions. I mean, look at the other reviews. They speak volumes of the lack of customer service from the associates at this establishment.

Just be kind, honest and respectful. When things don’t go the way they should, it’s okay. Simply accept accountability by apologizing, be empathetic by making the situation right and do so with integrity and respect. Kindness still does go a long way! As a Director of Operations, you have the autonomy to turnaround and change the trajectory of a bad customer experience and setting the proper example as a leader however, you must remove your emotions and stop taking it personal. That is your duty! Being defensive doesn’t make the customer feel that their concerns are being heard. It’s not about you Anthony Harris; it’s about the customer! Your behavior is a negative reflection of the brand and values that Popeye’s upholds and doesn’t reflect favorably on the owner of...