Domino's Pizza — Restaurant in Cleburne

I always order Domino’s and typically have decent food and service but after today I may not be coming back. I placed my order at 7:30 pm for carry out…always do carry outs. I received a call within 5 minutes asking me if I still wanted to keep my order because the wait was going to be an hour and a half wait because they only had 2 workers. I said yes that’s fine just notify me once it’s done in case it’s sooner, she then tells me if I get a notification it won’t be ready because they have to clear it off their screen. I said okay. I wait the hour and a half and go to the store, get there and my pizzas are ice cold. They aren’t even warm, then they give me wrong (hot) bread twists. I ordered parmesan bread twists and they give me cinnamon bread twist that are hot while my pizza is cold. I tell the lady as I watch 5-6 workers then continue to cook pizzas and she tells me she put my twists in the oven and it’s going to be another 10 minutes. I work in customer service and this was not the way to handle this at all, I am not happy with how they handled all of it. I wrote this review as I sat in the drive thru waiting on my bread…it gets better she gave me the garlic bread twists, I ordered parmesan bread twists and the girl tries to confirm with me they were garlic and I said no they are suppose to be parmesan and she says “Yeah that’s what I meant” went back and put parmesan on the twists. Got home and the bottom of my cold pizza is BURNT! No apologies, no offers...

No longer a customer. Usually order because no other options, but this order finalized it... put up with horrible customer service, ridiculous delivery boundries and now the almost worst pizza in the county. Tried to order from a business address and was told they stop delivery at the business .06 tenths of a mile away.. BUTT they deliver to the houses directly across the street??? The delivery guy (because I had to have it delivered to another address) was all upset because he had to wait a whole 2 minutes for me to get there.. odd they said 45-50 minutes for delivery, but it only took 15 minutes. Which brings me to problem #3... The toppings on the heated up cardboard-like crust. Supposed to be 2 medium, 2 toppings hand tossed.... well hardly. 1st pizza had almost no cheese, extra tomato sauce and overcooked pepperoni. The 2nd pizza had plenty of cheese almost no pepperoni and was hard. BOTH pizzas appeared to be already cooked and sitting around waiting for a customer.. the was stiff cheese under the melted cheese on pizza #2 and the #1 pizza was only warm. The pepperoni on #1 were curled up as if it were reheated multiple times. In the picture, the slices on the left were #1 and right is #2... they are supposed to look alike, because they were supposed to be pepperoni and extra cheese... Bye...

Dominos has definitely improved over the past few months. I love their Parmesan Stuffed Crust Pizza! Best in town! My complaint isn't the quality of food or the service but with the location itself! While pulling into the drive to pick up my order, I bottomed out and almost had my front end ripped off of my car! I had to park and check for damage. My front end was detached and dragging and I had to use a few zip ties to attach it back on till I can really try to fix it in morning! It's night time so it's hard to check any other damage but I think it was just my front end. While pulling out of the parking lot I was sure to ease out carefully but still my tail pipe scraped the pavement hard. I just want to mention so everyone reading needs to be weary of pulling in and out of the parking. I highly recommend parking in the taco bell parking lot next door and walking over if you order carry out. And Domino's... I highly recommend fixing the steep entrance to your store before yall are paying for damages on vehicles. Otherwise, my experience here and opinion of the food...