Burger King — Restaurant in Clermont

I’ve never had a good experience at this location but this by far was the worst. After waiting far too long to be assisted at the counter we placed our order followed by another long wait and an inoperable soda machine. When we received our order and sat down my 13 year old son and I realized we only had 4 ketchup packets for 4 burgers and this was not enough. He went to the counter and was told he could not have more due to limits. I then went up and as luck would have it ran into the district manager hastily leaving. I got his attention and let him know. He seemed generally disinterested but did give me more ketchup on his way out the door.

From there it got much worse. Once I sat down and we opened our food 3 of the 4 burgers were clearly reheated from a previous day. And semblance of moisture was gone from hours in a warmer and it was only about 11:30am. They resembled hockey pucks and lunch service had just started. We forced a few bites but stopped and threw the rest away in fear of getting sick. They tasted awful and by the appearance of this location, food safety is probably not a priority. I’ll likely be calling the health department but at minimum there is zero chance I’ll ever return. Management needs a serious overhaul and food safety should not be something worth risking to save a few dollars. Those burgers should have been thrown away and not served to a...

This is quite possibly the worst BK I've seen in my life. I'm only pushing 40yo, but I've traveled the country for business and pleasure quite a bit in the last 20 years. I'm also basing this opinion on MULTIPLE visits to this location.

The food always takes WAY too long to receive whether dining in or via drive-thru. Often when received, the food is not that good. Temperature, put together sloppily, wrong item, etc.. The employees do not carry themselves in a professional manner. The communication between staff is terrible. So disorganized. Restaurant cleanliness is spotty. This past weekend there were ants crawling on the table in dining room. I was not sitting near a door, window, or trash can. And the ants weren't just at our table. They never cease to disappoint me. I still try again every few months with hope.

Over the last 4.5-5 years there's been many faces come through the kitchen here. Nothing changes. It recently occurred to me that one face hasn't changed over the same span... The current GM. Thin female. Name starts with an "E". I'd be willing to bet she is the problem. She seems like a nice woman. It's not personal. This is a fairly nice building. In a good location. A quality leader who knows the business could very likely do wonders for this...

I visited this establishment today. It's been about 2 years since I've eaten at a Burger King and decided to try their new mushroom swiss king. The burger was ok. I don't feel it warrants the price tag on it but that's my opinion. The main reason for this review... . I went through the Drive thru this visit and after being rushed to place my order I met the manager, Alexis, at the second window for payment. He then mumbled when asking me to wait in the parking lot for my food after receiving payment. I waited. And waited. After 10 minutes a drive thru employee came out of the building to see who was waiting for food. Her name is Yolanda and she was very apologetic and started the manager, Alexis, was new. She also started that he became upset with her for going out to check on the customers waiting. My husband at that point gotout of the truck and went into the building to get our food and receipt, which Alexis failed to provide at the window. The receipt received had missing info about the store so I am unable to leave a review with their corporate. I want to take this moment to thank Yolanda and I hippie she does not receive consequences for going above her position to provide great customer service. I would consider revisiting this location once under...