B Side Lounge — Restaurant in Cleveland Heights

bartender was rude to me, my bf, and friends when we were ordering for the 1st time that night. i ordered 4 drinks: 3 vodka cranberries and 1 blue hawaian. bartender yelled at me and said that he was "only going to make 1 drink at a time" i told him that was fine. he then batched the 3 vodka cranberries and kept complaining to me while doing it. i told him he did not have to get an attitude with me, to which he said he was "joking", i assume to get a tip. he was very noticabley hostile and clearly not "joking". nothing he did or said was a "joke", he was aggressive and hostile from the 1st interaction. not sure what part of that is a "joke". he snapped his fingers at me when i turned to my friends to ask a question. he was rude the entire interaction and i did not understand why. when he asked me what vodka i wanted and i replied "i don't care" he said "you look like you drink well." then gave us well drinks. simply because i did not specify which vodka brand i wanted. i'm fine with the cheap option, but his comment made it a very clearly rude gesture, just because i didn't name a specific vodka brand. because i genuinely don't care. i normally tip people well, and i was confused why someone who works for tips was needlessly being rude when his payment depends on his service. once i paid and received my drinks, i realized he had only made the 3 vodka cranberries and not the blue hawaiian. my boyfriend then proceeded to order the blue hawaiian for our friend, and said that he wanted top shelf liquor for it, directly in response to the bartender making the rude "well drink" comment. bartender proceeded to say that it would be a "$20 drink" which my boyfriend said he knew and agreed to. bartender then continued to be rude to my boyfriend, he used a card that was not yet set up, so the card declined. bartender started being rude AGAIN, saying that the card didn't work. my boyfriend then gave the bartender cash to pay for the drink, which he asked "what am i supposed to do with this?" my boyfriend then proceeded to explain that cash can be used to pay for a drink. when the bartender brought my boyfriend's card back to him and my boyfriend went to grab it, bartender grabbed his hand and said "that's the wrong card, babe" then handed him back the wrong card. at the time we didn't check, but now as i am writing this review we know that he handed my bt a card that was not his and kept the one that was. i gave him my card to close out the payment. when my friend got the $20 drink, it was disgusting and clearly mixed bad on purpose, despite us paying extra for it. then, we later noticed that my bf did not have his phone. we attempted to call the phone, but no one would answer. i had to call the venue when they were closed to ask if a phone was found. the employee told me our phone was there so i went back to get it. same bartender came to me and gave me the phone saying he "didn't want to see it get stolen". i took the phone and left, later we realized the wrong card had been given to my boyfriend. i called and let the person working know the situation, and she checked where lost cards are usually at. she did not find my boyfriend's card, and given all interactions that happened on this night, it really seemed like the bartender intentionally took the card. the person whose card we received never called the bar to report a lost card, which the staff also found odd, so in guessing the bartender intentionally gave us an old card that had been there for a while. we have called the grog shop since this incident and left messages complaining and saying that this bartender clearly stole from us after being rude, and we have not received a response. you should not be hiring people that steal from people and are ignorant. we had a great time at the event other than the experience with staff. we will not be returning to the grog shop exclusively because of this experience and how it was handled. i warn anyone from going here because you...

If I could get them a negative 0 I would. I just threw a surprise party yesterday.i bought tickets in advance for the event that was being held with 7 DJs 2 performance with food wine and etc...to a guy name Napoleon they call him napz and a guy name Lawerance. Just alone 150 dollars they charged me for 10 tickets only because they waited to late to get back in touch with me.at this point I'm thinking it's okay cause everything for that price works for me. Party started at seven a few of my guest and I get their late around 9 pm. Everything wasn't going as plan the guy napz looked HELLA worrier. Our food never came till like 1am by that time I order guys pizza jus so my guest can eat it was really one DJ the entire night just for us nobdy preformed when I sing happy bday to the bday neither napz or Lawerance was to be found they threw my cake box away..bottom line I would never do businesses with them ever again the suck bad just to have more ppl in the bar alone he was changing prices to make it look like what it wasn't if it wasn't for the one DJ with the dreads my party would have left along time ago I would just only come on poetry night just to see September...

would love to rate this place higher because the event was very fun, but the bartender that was wearing the red hat the other day was extremely rude and condescending, snapping his fingers in our faces and refusing to serve my friend a drink, making rude comments to all of us completely unprompted. i left my phone accidentally at the bar for under a minute and was repeatedly calling and searching for it only to find out that it was up at the bar all night long and we call after the event and speak to another employee to get it back (i was in plain site in front, left for less than a minute). very clearly made our drinks terrible as well. then i get home to find out that the bartender swapped my card with someone elses and gave me the wrong card and probably mine to someone else. completely just unprofessional and a very weird experience. probably will not come back due to this when i otherwise would have. update: have contacted staff and nothing came of it! i think defending rude thieves isn't a...