Geppetto's Pizza & Ribs

I'm giving it 4 stars because they did not burn the pizza like I asked then not to specifically on my order because we've had it burned before, but it was cold when it got here. The wings were warm and good though. I placed an order before noon yesterday to be delivered at 4:30 through ChowNow. It got to be around 5:00 and my husband called to ask the status of the order. The lady that answered said that they were basically 'overwhelmed' when she got there because the delivery drivers car wouldn't start so everything was behind and she was trying to get orders started. I got another email saying it would be delivered 'around 5:00'. It got to be about 6:00 and he called again to ask the status. The first thing she says is 'we're not taking anymore orders'. He relipes he just wants to cancel the order and she replies she's not sure where the driver is but he went out with the order. After that she offers to refund me 50% on the order. The order arrives right after he gets off of the phone with her, cold pizza, and wings that are hot out of the oven on the bottom, and a little cooler on the top. The 'refund' comes shortly after that. The bill was $45.99 and I received a 'refund' of $11.99 that is still pending(not 50% as promised)I guess I should be happy I wasn't offered a $25 coupon like another reviewer on here? The nice part at least was the not burnt pizza tasted like it used to at the pizza bar when they were in Warren Village.