Sausalito on Ninth — Restaurant in Cleveland

After a fun and yummy dine in “tasting” with Natalie, we decided to hire Sausalitos to cater our daughter’s wedding. Prior to the date, our new BFF, Natalie left Sausalitos. After talking to Babu (owner) and the new manager, Charlotte on several phone and live meetings, we were assured of the quality that would be delivered regarding food and service the day of the wedding, including Natalie and Charlotte’s presence to make sure of a great outcome.(Natalie was not present. Speaking with her after the fact, she was never contacted after the original discussion to ensure that she was present. Babu claimed he couldn’t control whether people showed up as expected.) The day of the wedding, Charlotte and the staff were kind, eager, and accommodating. The food was not. The steak- strip steak as advised- so tough and tasteless, it could not be cut, let alone eaten. (~50% of the guests ordered this option); Risotto and asparagus very undercooked. Salmon, cold and tasteless. Kids chicken strips, hard and uneaten as well as “mushy” Mac-n cheese. The cookie table was to remain full throughout the event. 6 large kolachi and many other cookies brought home. Ice cream cake never served at each table and 2 sheets also brought back home! After speaking with Babu, no resolution as his “customer is always right schpeel” was replaced with “it seems like you planned to ask for money back. 😳 Rude, arrogant, ignorant, condescending response. Take real ownership of your business and deliver what you promise or reimburse a portion to people who hired you and depended on you, Babu. We would’ve been happy to pay $12,000 for 175 people if we could brag about how fantastic the food tasted. That’s what we planned on! We never planned on asking for money back… We trusted you to deliver what we paid for in advance. I suggest you be a man of honor. The lower service score is not because of staff… service starts with good quality management...

Sausalito catering was with us since day one of wedding planning. They catered our wedding and we also added on a coordinator with our package. They helped us so much with the planning and reassuring us about our big day. Babu was honest and his costumer service was impeccable. That type of costumer service was reflected also by Charlotte. She was absolutely amazing, honest, helpful, and she helped me through every step of the way up until the very end of the wedding day with planning and coordinating. She did an impeccable job with Organizing everything and was so supportive and KIND and compassionate. I couldn’t ask for anyone better to coordinate our day. Charlotte and Natalie both went above and BEYOND !!!! We were taken care of all the way through by them and we are forever thankful they coordinated our big day. The food was absolutely AMAZING, all the guests said they’ve never had anything like it at a wedding and we’re overly impressed! The portions from the adult meals to kids meals were absolutely amazing and we keep hearing wonderful things! I highly recommend them as your wedding caterer they deserve more than 5 stars! You and your guests will have the top tier food on your special day and that...

We hired Sausalito to cater our wedding, largely because it was a vendor that was very familiar with our venue, and we felt that it would be less stress on us while planning. When I tell you that we are blown away by the food and the service, I’m not exaggerating. Mahesh was managing the event, and was so incredibly kind. And I can’t even remember just how many people came up to us during the event saying how delicious the food was. We even got texts the following day about how tender and delicious the short rib was, a few people even saying that it was one of the best short ribs they’d ever had. Very huge compliments to the chefs, Vinny and Rama.

We worked with Charlotte throughout the planning process, and she was very communicative and kind throughout the planning process. She was great!

I truly cannot recommend Sausalito enough. Truly made our wedding day just that...