Anthony J. Celebrezze Federal Building — Local services in Cleveland

I come here for my immigration stuff (Brit living in the US). Security is nice, the building is modern and clean and the offices we've had to go to are easy to find. USCIS are professional and polite at this office. Haven't had any kind of formal interview here yet, but have come in for biometrics and again for an I-551 stamp. Both times went well. This office has a lot of infopass appointments available which is great since I've heard others have none at all. Arriving 30 mins early is no problem here. I did for both appointments and was allowed to enter without being bounced back outside to wait. This USCIS office does NOT do walk-ins for infopass (I don't know if they do or not for biometrics). If you approach the counter hoping for assistance they will direct you to the kiosk in the corner to book an appointment. They will not speak to you about your case without one even if the waiting room is more dead than...

Very rude staff at USCIS Application Support Center!! We had a shedule for biometrics in the morning. Uscis put my wife and I on different dates. My wife and I thought we could go together since we had a baby recently. But, this rude staff ( I think she was the manager of the support center) gave us an attitude and rejected our kind request to be taken us on the same day. My wife had to leave the office with my crying two month old baby . As a result, we felt really disrespected by the attitude of the person who rejected our request which was possible to be considered because there was only one person...

Where to begin. A severe lack of communication and organization at pretty much every level. GSA does not care about the customer or low level employee experience. Just ask the hundreds of people from the general public seeking help on a daily basis that are met by shutdowns, mandates and a lack of guidance. Just ask the Security Officers in the lobby who work in 50 degree weather (indoors) and are too cold to function at an adequate level. Paltry attention to common sense...