Très Chic Salon — Local services in Cleveland

You were left 3 very nice messages today explaining a very difficult situation, while you were in the salon and you did not call us back and the associates at salon could not tell me why you left and didn't call back.I will not publicly say what this pertains to, but we are very disappointed that you as the owner could not even return a call to a good customer. Unfortunately, because you wouldn't return my calls, I had to reach out to you here. RESPONSE : I was in no way disrespectful at all to your associates. You, as the owner, should have gotten on the phone to tell me that you had already charged her $120 and there was nothing you could do- II was told you were the only one who could discuss this with so I left my number. You chose to ignore me instead. I was told 2 times you would call me back & I was very polite. I made another call to your salon to see if I could come in to get my hair done in her stead so Dani had work instead of sitting there with no client - I actually felt terrible. But now that I see your disrespectful response below, you apparently were happy to get free money and walk out for the day instead of having the courtesy and respect to call back. Perhaps you need to take some customer service courses young lady and then one day you'll be able to handle situations directly with your clients instead of making your associates take messages that you will never have the guts to respond to over the phone. Feeling ignored and disrespected is never a way to leave someone feeling in the business world. I wasn't asking for a refund by the way- never did I say those...

I am a cancer survivor and following chemotherapy Katie cut several wigs for me. All were the same wig to be cut in the same style. The last wig she cut for me was way too short and there was a two inch piece hanging down. When she was done she admitted it was short. I went home and couldn’t do anything with it. I was very upset since the wigs are over $250 each. I left her a message to call me and she did not. I called again and her receptionist told me Katie informed her I should go somewhere else where they specialize in wigs. She also told me they would refund the cut in which she did not. I had to call the credit card company to remove the charge. I was very hurt by Katie’s response. I thought she was a decent enough person to speak with me. It is very hard losing your hair and cutting a wig is no different than cutting a head of hair. You feel you are close to your stylist and they have compassion for another person. I have never been treated this way. To you Katie maybe you should grow a heart it’s not all dollars. Your treatment of me hurt. I hope this helps you. Anyone reading your mean spirited response to my review should take notice. You are clueless as to what a wig cost Jon Renau Miranda Lite. I think it is sad that you try to defend yourself and make excuses instead of apologizing and treating someone with respect and dignity. It is unfortunate you cannot tell the truth. If Katie can write a response like this to a cancer survivor she will go to any length to hurt someone. I feel sorry...

There are not any words to describe how refreshing it is to know that Tres Chic Salon is absolutely a Godsend. I jumped off a plane into Cleveland from Maryland and called in the airport and the timing was perfect. From the conversation with the receptionist to the availability of an appointment I feel absolutely blessed to have been served. I love the atmosphere and how positive and refreshing it is. I found from even the cleanliness and the quality of hand soap to the professionalism and passion of every stylist I’ve encountered to be such a pleasure. From my journey of not stepping into a salon in more than a year I was confident that my needs were met when I first took my seat in the chair. The owner is very passionate and has such an amazing spirit that has made me feel absolutely blessed to meet. May God continue to richly bless the works of you and your staff. I look forward to spending every opportunity I have to travel in Cleveland. If you are looking for gifted hands and great service this is the best salon I’ve been to. The location is perfectly assessible and the pricing is affordable. Thank you very much for turning my hair situation around and restoring my trust in...