Starbucks Coffee Company — Restaurant in Cleveland

Starbucks doesn't even brew coffee anymore?!?

I initially asked the person at the counter if they do pour over coffee. Looking confused, he turned around and kinda looked at the menu board, and then looked back at me, and said "uh, no, I don't think so" in a somewhat indifferent but confused look, as though he had never heard of pour over coffee. I said that's fine, regular brewed will be fine.

So he walks over to this lonely machine in the corner that looks like a supercharged Keurig machine, pushes a button, and 30 seconds later out comes my "coffee". I notice water on top of the lid, so I pop the lid off. It's just water with some brown further down in the cup.

Now, I'll be honest, at this point, I didn't go back to the counter for a refund. I'm sure that would have just been a ruckus, because who goes to get a refund at a coffee shop? I just set it in the garbage and moved on.

So the most well known coffee roaster and retailer in the world doesn't even properly brew and properly extract the flavor out of their (over-roasted and somewhat burnt tasting) coffee? They just make it like a Keurig (which by the way is also garbage)?

I understand that people just need their caffeine, and how it comes doesn't really matter, and that's cool. But if one goes somewhere that has proper coffee products and "baristas", then they should put some effort into making a proper cup of coffee.

Have we come to a place in our society that we have just dumbed everything down, and charged more to do it? Come on! Expect and demand better.

It's one of the most basic parts of most people's lives every morning. Do it right, Starbucks! It's...

We have been coming to the Clinic for many years and I have always appreciated that there is a 24 hour Starbucks on campus. It is a nice thing to have when you have a family member in the hospital. However, the service that used to be very good, in my opinion, has declined drastically. I understand that this location is extremely busy and probably very stressful, but we have never noticed that this affected the employees when they dealt with customers in a negative way until this most recent experience. The best example I can give is Wednesday night, we went in and the staff behind the counter was dancing to whatever song was on, which in and of itself is fine, but the music and staff were very loud. .I think you should have fun at work, but we could tell they were annoyed to have to stop to take our order and it took a minute to acknowledge us. I was ordering 2 things and in the middle of ordering the first item, the young man at the counter asked my name. Unfortunately, he said it so quickly and mumbled it so I asked him to repeat whst he said. He rolled his eyes and said "your NAME" in addition, i asked him specifically to exclude an ingredient for one of the drinks and he did not listen. It's not going to stop me from going there, but staff needs to be .ore accommodating to people in this...

Has to be the absolute worst Starbucks I've ever been to. The only reason they got a star here is because it wouldn't offer me a "no star" review. After waiting nearly a half an hour in line, we waited at least another half hour before asking for a refund. The drink cups that had out names on them were all wrong, and then the barista still couldn't remember what we said three seconds after repeating the drinks. Mind you, this place is in a "hospital", and it was definitely the filthiest Starbucks, including a flood on the floor, with very dirty counter tops. Nothing was organized. It was complete chaos behind the counter. So disappointed. I've been to many of Starbucks that have been crazy busy, and all of the employees have an amazing method to get smoothly through the madness without screwing everything up. This crew, looked like someone hand picked them off the street, and stuck them in a five star hotel with no experience, and they were expected to serve a party of a thousand and then failing severely. I watched some people walk away and just take the wrong drinks because they were tiered of waiting. If you're desperate, go ahead and try your luck. Your better off just ordering a straight coffee here. Because obviously - a Venti, 2 pump, coconut milk mocha, is way too...