Wasabi Bistro — Restaurant in College Park

This Wasabi Bistro is easily the worst of any of the Wasabis that I have been to. I ordered two bubble teas and an order of edamame. The employee on the phone did not tell me that there was a wait time and said that my food would be there "soon".

I waited outside in the freezing rain for more than AN HOUR AND A HALF for my food. I called the restaurant four times asking where my food was and each time the woman said that the food was on the way and would be there "soon".

After an hour, I called and asked where the food was. They hung up on me. I called again and said that I expected the order to be on the house because of the terrible customer service, and that I should not have to pay for it. The woman said "okay". The food arrived almost twenty minutes later and when I told the delivery man that I expected the food to be on the house, like I had discussed over the phone, he said "no" and called his manager. He told the manager about the situation, and that customers deserve to "get what they asked for". In response, the manager said to take the food away if I wasn't going to pay for it.

I told the delivery man that I would write a review and with his back turned for me, shouted "WHATEVER" and walked away.

I have never been so displeased. Do not eat here if you expect customer service. Do not order food over the phone if you expect truthful phone calls. Do not request delivery if you expect the delivery people to be kind and...

If I could rate it zero stars, I would in a heartbeat. I've never experienced a restaurant with worst customer service until I came across this place.

I was trying to find some sushi places that were open and I came upon this place that said online it opened until 12AM. I called them and told them I would pick it up around 10:05 PM. The lady on the phone said no problem.

As I was on my way to get the food, she called me at 10PM annoyed and told me they closed at 10, but I had told them in advance I was coming at this time and didn't understand the outrage. I went inside and confronted her about it. She said that they've been open for more than 10 years and they always close at 10 PM in the summertime. It was my first time ordering from them, so I wouldn't have known that information and I told them it said online they close at 12AM. The lady continues to be rude, and I paid my food and left.

Their food wasn't good at all and my experience with them was terrible. I'll never order from here again and...

I was looking for a bento box that included tempura, but I could not find one so I ordered the tempura bento box. My meal came with tempura, soup, salad, edamame and plain white rice. They have seats inside but it’s really more of a takeout joint. The tempura was good but probably fried a little too long and did not come with typical brown dipping Sauce. I don't eat a lot of fried food so for me this meal would be better shared between two people as it’s a lot of fried food. Everything else taste as you would expect. The plain rice could have used some sauce; I ended up taking it home and making fried rice out of it for another day. I had the Thai bubba tea with milk, it's a powdered drink and I didn't think much of it. You get a lot of food for the money, but in hind sight I probably should have ordered a different bento box. Honestly, I’m not a fan of take away...