Layne's of College Station — Restaurant in College Station

I decided to address this because the first time I let it go and did not hold it against lanes as a company because I know everyone has bad days but today given the circumstances, I decided to make a review to ensure that it gets to upper management. I stay family order because we are having a birthday party today and my family went in with high positive energy. and we were greeted with the most negative energy and atmosphere upon walking in. Everyone seemed like they did not want to be working today and nor did not want to be speaking to paying customers. everyone from the person I spoke to over the phone to the person that was at the cashier station at noon. Today was absolutely unprofessional and had no enthusiasm, given the fact that you deal with customers on a daily basis as your job title. It’s unacceptable being that we are paying customers, and we greeted them with the upmost respect and were smiling and trying to interact with these individuals and they were one of the rudest crew I ever came across in the customer service industry. As your job title, it is your duty to ensure that you represent Layne’s to the best of your ability and if you don’t feel like you are up to par that day, maybe you should have a conversation with your management to let them know to ensure that you don’t represent Layne’s in a negative light. I will no longer be coming to this location That I’ve been coming to for the last 15 years I will go see the individuals in south cs, I’ve never been treated like that there! I hope this reaches upper management and even even the Owners to ensure that no other customer comes in and experiences that level of disrespect that I...

I have visited this Layne’s many times in the past 8 years and I try to bring my business here instead of Cane’s as I like supporting small businesses. Recently, I noticed a large number of cars at Cane’s while Layne’s remained completely empty, which surprised me, given the rivalry. So, I decided to get some tenders today from Layne’s, and after my experience, I understood why people are avoiding Layne’s and just going to Cane’s. The food is still great (maybe even better than Cane’s). However, the service is beyond dismal. I got drive-through, but was asked to wait in the parking lot and someone would bring my food to me. That was fine, until that wait turned out to be for over 20 minutes. Then, when I went inside the restaurant to inquire about my order, they first got me confused with a different customer, and then told me that my order was 5 minutes out. Then, in 5 minutes, the person who had taken my order came towards my car and told me that my order had not gone through, so I will have to pay again to get the food. So, after 30 mins, I had to pull into the drive through again, pay and then get my order. Then, I noticed that my credit card had been charged twice (once before, once later). I told them about this and they said that I should call them later if I’m actually charged both amounts, and then they’ll refund it. After this entire ordeal, I was finally able to take the food home, and I must say, that the food is still pretty good. The workers were also friendly and not rude. It’s just that they lack the will to work or they are just incapable. Stay away from this place and go to Cane’s...

Edit 2: April 2024. It's official, the college station locations sold out. The original recipe is changed. The breading is different on the chicken, the fried are cooked differently and not as thick, no automatic potato salad when ordering a box. The sauce is less peppery. It used to be an Aggie staple, but now they're officially no competition with Canes in my opinion. Don't waste your money if you're expecting the good old age laynes. Picture included of updated recipe

Edit: added a photo of a recent trip where lanes had an amazing day. You can see the comparison

Laynes is classic. Food is generally slow to get to you. Which they only make like 4 things so that part I really don't get. Chic fil a is a master in efficiency, but I guess it's the size of the place. Or the fact that it's college kids working. Food quality can be hit or miss depending on who is cooking. Like today my fries were obviously left in the oil too long. Wasted like half my fries. I would've waited for better fries instead of these but, oh well. If you want consistency in quality, go to canes. If you laynes on a good day it's great. I'll always keep coming back to you laynes. No matter how many times you let me down, I'll always remember the good times...