MOD Pizza — Restaurant in College Station

I never order delivery—but on July 31, 2025, I made an exception. I placed a delivery order through the Mod Pizza website at 11:40 AM. The original estimated time was 12:20 PM. Then it changed to 12:40. Then 1:00. Then 1:10. After waiting over an hour and seeing constant delays, I decided to go pick it up myself.

Before heading out, I called the store to ensure the delivery driver wouldn’t take my order while I was on the way. The employee told me, “We can’t help you—you need to contact DoorDash.” I explained I ordered directly through Mod Pizza, not DoorDash. I even pointed out that the confirmation message from Mod Pizza clearly said to contact the store for any issues. The employee still refused to help. Only after I pushed back did they finally cancel the delivery.

When I arrived, the staff was cold and unhelpful. No greeting. No apology. They simply pointed to my pizza—sitting on the lowest rack, barely two inches above the floor, completely cold. There were no other pizzas on the pick-up shelf. It felt deliberately petty, like they went out of their way to be dismissive.

To make matters worse, I was still charged a delivery fee even though I had to pick it up myself—and the pizza wasn’t even warm.

This experience was incredibly disappointing. Between the miscommunication, the cold food, the lack of accountability, and the staff’s attitude, I can honestly say this was the worst customer service I’ve had in a long time.

This happened on July 31, 2025—in case you want to hold your staff accountable for losing a loyal customer. Because after this experience, that’s exactly what I am: a lost...

First time eating at the College Station South MOD establishment, and I love MOD 🍕, but today (12/04/2021) was not my day.

I wanted to try the "mega dough" pizza for the first time, and on my first attempt (order) the dough got messed up while in the oven. The guys apologized and told me to get back in the line to order another pizza (sightly disappointed to my pizza going to waste, and a small waste of time too), but I understand things happen. Now, on my second attempt, the pizza made it through the flames just to end on the floor (by accident) when the employee pulled it out of the oven. So, as I stood there in disbelief and wondering what I could have done wrong in this life to deserve this punishment, employee #2 offered a "free pizza" card and free drink. I want to be clear that I am thankful they gave me the card, but the gesture wasn't free because I left MOD paying for the pizza without a pizza in my hands. To end this saga, my boyfriend's MOD pizza on that same order was burnt at the bottom. It wasn't normal crispy crust, it was burnt as in you can taste the charred bread from the oven.

AGAIN, I don't intend to affect any of the employees but it was awkward to find ourselves standing there as my pizza was thrown in the trash AGAIN while they were trying to figure out what to do with the situation. I feel I should have been given the card for two pizzas instead, or a reimbursement for the pizza I could never have.

Hopefully, I will come back...

So I got a free pizza or salad coupon and decided to get a pizza.

Let me start by saying the pizza that I got (the Mad Dog + some extra veggies) was very good. Now it WAS a free pizza so I just went with whatever the pizza place decided was enough of any one topping. I didn't ask for anything extra.

Having said that, it's clear the staff have been directed to keep the portions for each topping as "measured" as possible. For instance, when the mozzarella cheese was put on, the staff person actually put the cheese into a scoop (about one cups worth) and then onto the pizza. The staff person actually counted the number of pepperoni slices. It went like that for each topping. I saw the staff person building the pizza ahead of me and she actually put back a few pieces of sausage rather than put them onto the pizza.

I get it. Control the portions, control the costs. Still, there could have been a bit more. I want to stress that the pizza was very good as built. I will be going back and this time I’ll ask for more than the “allotted” portion and see what happens. A little more can only make a very good pizza spectacular. So 4 stars for very good and I'm hoping for 5 stars the next time.

Try the place,...