Burger King — Restaurant in Colmar Manor

I have to admit I have not had burger King for quite some time. I would like to think about 6 years or so. I truly missed their whopper and some other items from the menu. However. I was met with a screen that had no menu upon entry. The wonderful employee Donte informed me their screens were down politely. I nodded and told him, I would look the menu up on my phone. In these types of situations, I would suggest having a paper menu available for those types of issues. I only recommend because I used to work in the food industry and it's normal to have those types of outages. Having a back up plan in place would help you're not so regular customers or those who aren't able to use the app.

The place was neat, clean and tidy, except for the drink machine that only needed a wipe down from multiple soda coated hands and fingerprints on the touch screen.

Now, to the food. Once I looked at a menu from my phone. I knew I wanted a whopper of some sort.

Double whopper w/ bacon and cheese - 10/10 (you can't mess this up)

Fries - 8.5/10 because they were SUPER HOT but super salty.

Soda - Coke Zero w/ cherry flavoring - 6/10

Customer Service - 8.5/10 Donte stood out as a good example of working under pressure. I appreciate how kind he was and still kept a smile on his face while it got busy. ☺️ It's so rare to see. Also, shout out to the team, I know you guys were flustered amongst the frustration that your customers couldn't read the board or bring you guys drama over it while you're simply just trying to work. What happened at this location was the cause and effect of a corporation or franchise owners not giving their employees the tools they need to succeed. Please ensure your employees have what they need so they don't have to be impacted from stressor that they should not be experiencing and continue to deliver amazing...

They could have honored the offer is all I have to say. it was truly disappointing when it's your birthday and you only have a craving for a Burger King whopper and get excited to find a mobile order coupon for a $3.00 double whopper. I was like great it really must be my birthday. Unfortunately after trying to use the coupon through the drive thru several times and using my Samsung pay I decided to go into the restaurant to get it rectified. however when I went in there the person who seemed to be the manager or assistant manager was like I see it's having a problem I can help you and I can't give you the offer. She then mentioned there was a man who was outside who would be able to honor the offer but she was unwilling to call him or have him contacted. so there I was smelling whoppers with no whopper in hand. I called customer service to try to fix the app problem and they offered me a free whopper from Burger King however they would send it in the mail. I'm super frustrated now because after 45 minutes of troubleshooting I still cant get a burger till after the offer is delivered. well it's been almost three weeks and no coupon on site. Burger King...

waiting in line long inside wanted to try out the Wednesday Halloween meal overheard the two customers in front of me being told they didn’t have the churros then the person wasn’t even taking our order screaming across the counter saying do you want the milkshake with that also, and the customer said no I’ll just get a drink. I get up there for the meal and did they have the onion rings since they were out of so much stuff they said they did have the onion rings. I opted for the fries instead and then I want a chocolate milkshake. He’s like ice cream machine is not working so no milkshakes I was like where is the manager so the manager made me the milkshake she’s like we can turn it on turn it off so I was thinking it was gonna be good. Luckily came out good. They were able to make the milkshake the Halloween one I told them they ruined my experience , you wanna come and try The item on the menu. The item has not been this on the menu For long ,how do you run out of...