A&W Restaurant — Restaurant in Colorado Springs

My wife ordered a hamburger and I ordered one of their famous chili dogs, all went well and we waited for our order. She brought our order to the counter and asked if there was anything else, I said ketchup please which she gave us. Then she turned and walked away. I said Miss, she came back and said yes, I said we didn't get our receipt. On the wall is a big sign saying if you do not receive your receipt your meal is free. She mumbled something under her breath and went into the kitchen. A couple minutes later she and the manager came out, the manager went over to the receipt machine tore it out came over to the counter and threw it on the counter. She said to me you didn't go away and come back so you don't qualify for the free meal, turned around and went back in the kitchen. I looked around for the rules of the free meal and all it said was no receipt, free meal. I thought from the beginning this waitress was new and had no intentions of asking for the free meal but letting her know she had made a mistake and be more careful in the future. This manager either had a bad day or needs retraining. Also don't try to contact the home office because they will not respond. I think it's time for undercover Boss to take a trip. PS the chili dog was smothered with chili I could have used gloves...

Went through the drive through on a Thursday at 4:30 Was told only they did not have small kid drinks. ( you have to buy a kids meal for this, but that was not explained) Got fries, and ordered a half n half sweet tea, was told that they don't have sweet tea, and no sugar. Wasn't told of the other options, and we didn't get a good look at the menu, ( with 3 kids after school, we wanted to get our stuff and get home!) One of the most disagreeable people I've ever met, took our order and brought it out, shoved it in my friend's hands, nothing but turn on heel and walk in. I called two times, hung up on after letting it ring and ring, they said nothing but hung up. Second time, I did get through, only to be put on hold, for 8 minutes. This store is local owned, they're difficult to reach and do not like to answer any questions or deal with poor service and the people that call them on it. The fries aren't worth their price or...

Horrible management. We went through the drive thru and it was not crowded at all. I think two people were in the restaurant, nobody else in drive thru. Manager asked us to park in front and our food would be brought to us. After waiting about 10 minutes my husband went in to see if our food was done. 5 minutes later, they handed him the bag. Order was all screwed up, missing lettuce, tomatoes and one patty instead of two. Went in and asked for a refund because we didn’t want to wait another 15 minutes. Unfortunately it took another 10 minutes to get a refund. No “sorry anout that” or anything. Manager’s name is Micho and is too immature to be a manager. I told him good customer service is to apologize when getting somebody’s order wrong and he said “why would I apologize?” We will not be coming back to...