Baskin-Robbins — Restaurant in Colorado Springs

I am so unbelievably disappointed in my last visit to this baskin robbin’s. How are you going to have ONE person working at peak rush time? I ordered ahead of time and the poor worker couldn’t even get to it because of how many impatient customers were in the store. My order was suppose to be completed by 7:15pm, 7:30 comes around and we ask if anyone else if there with him which he responds with no. Me and my boyfriend told him we would come back in a little so we wouldn’t stress him out. I am in shock with the lack of training baskin robbin’s is providing their employees. Also i think having one person working an evening shift or any shift is extremely dangerous and is inconsiderate towards them. We went back to the store at 7:55pm and we were told the order wasn’t even close to being started. We waited for about five more minutes while he continued to do orders of customers that came in after us which he also did when we first arrived. Another employee showed up at 8:05 and we were able to get our order, but when tf was the employee planning on making ours if there was non stop customers coming in? All of this comes down to show the lack of training baskins if giving their employees and it’s...

This makes me so sad. I have loved Baskin Robbins forever. Cherries jubilee and mint choc chip.

But the 2 locations I have been to lately are really terrible. At Stetson Hills the other day I walked in and one employee was laying across one of the customer tables sleeping. One entire section of the coolers was closed with zero ice cream. Looking behind the counter supplies were sparce. Customers ahead of me wanted lids and there were none to give them. It just looked so suspect. Like it's going out of business or something.

Then the sleeping employee returned and leaned on the counter chewing gum. Health department would love that. I was given a receipt that had Subway on the back and then the ice cream was put in a Subway bag. What?

About a month ago I went to the location on Pikes Peak Ave. The parking lot was trashy. The windows and doors were smeary and the inside was dirty. I wanted a take home quart for a dinner that night. The middle-aged lady running the store was so rude. She said we're out of the quarts and just turned and walked off. Yet there were quart containers of some ice cream in the grab-n-go cooler.

I guess this is just yet another thing of my youth...

Went for mother's day, what a mistake. We had five people. Two orders were wrong. They served multiple people ahead of my husband's shake, no idea how they forgot his twice. Most ice cream tubs were empty. Spoons thrown in a basket that looked used. Every person was frustrated. My wrong order icecream was like two bites slapped on top of a cone. No ice cream in the cone, had to laugh. Great way to eat less calories. Would be fine if I didn't pay full price for this disaster. Oh and one of the ice creams had frost bite and several others had liquid on top, little puddles. Like how is that possible. I forgot the best part. The kid went to King Soopers to get ice cause they ran out. Returned after pushing a cart with ice and proceeded to serve without washing hands. Full fist grip and handed customer cone and said oops sorry. After giving them their ice cream he put on gloves. Health department def. Take a visit to this...