China Village — Restaurant in Colorado Springs

Life long resident so needless to say I’ve enjoyed China village almost as long as they have been open. My favorite is the sesame chicken and I’ve always requested it mild every time before just like I did tonight. The woman who took my order made sure as to what I requested by asking me if I wanted mild or no spice. I said mild as I’ve ordered it countless times before. When we got home to enjoy our dinner, the chicken was hot and spicy like never before. I’ve never had an issue before. Spicy enough that I could not consume it. So I contacted the restaurant to see if they would comp me another order of sesame chicken. I was told they do not offer mild since the peppers used can not be predicted one day to the next. The sesame chicken was served as is without any choice of the level of heat added. It was bizarre since I’ve always ordered mild without an issue ever before. After the too long explanation I finally got an ok to go back to the restaurant for another order that would be mild. This is at 930pm on a Friday night. Upon arrival, I was told they would not comp me the order since I didn’t bring the first order with me. I was confused at first but she clarified she would not give me my order until I brought the other. I asked why was that necessary. She explained so the kitchen staff could see and determine if it was or wasn’t mild. I asked if they were going to eat it. She said they would know upon a visual review. Extremely bizarre and so unexpected. We exchanged words and finally was given my order. I was then told she did not trust me and all I was doing was trying scam an extra order. I asked who would come out in a freezing cold night, disrupt their dinner just to scam an extra meal? I was insulted to say the least. As I was exiting the building I was then told to never return again. I’m dumbfounded and angry at the customer service provided by the owner of the restaurant. I have never been treated this way at any restaurant and am extremely disappointed it has to be a favorite of mine that I’ve been a patron of...

ok so we have been going here for 6 months now and has always been our go to chinese place as their food has always been very tasy, but lately i have been dissapointed with them and today has drawn the last straw. so the first occurrance was we ordered take out as usual the issue i had then was they didnt ask me for what type of rice i should get and i am always asked that i always order fried rice and i was given white rice instead. Now i know it should of been on me to ask them for fried rice but they have always asked me for what type of rice and this time i was under impression i was getting fried rice. so today it was actually worse experience. we actually went to dine in today, they claimed to be very busy as i am guessing they had alot of phone orders so the food took a bout 40 minutes to come out. the appetizers came out at reasonable time and was tasy as usual how ever several things upset me. The biggest issue is i was actually asked for type of rice that i wanted in which i told them fried rice. when my food came out the waitress told me that they are too busy to make fried rice and she brought me steamed rice instead of asking me if that would of been ok. she just dropped it at our table and explained why she brought that out instead. Then she didnt give us napkins nor did she offer for any condiments i had to ask for everything and she was always in a rush. General Tsao chicken is what i ordered, though the plate looked presentable with all kinds of garnishments the chicken was suprisingly dry. I am pretty dissapointed with the fact that she took it upon herself to bring me steamed rice instead of fried rice like i asked. If she would have told me from the beginning that they are not able to make fried rice even though it takes almost no time to make becuase they were busy, i would of been ok with it and asked for something else. We wont be going...

My wife picked this restaurant because it had good reviews but our experience was different. I ordered chicken with garlic sauce and my wife ordered sesame seed chicken. The order was placed at 1353 hrs (during lunch). Typically Chicken w/garlic sauce comes with broccoli, mushrooms, and sometimes sliced peppers of some type. Also on the menu there is no other description other than "spicy," mine had every vegetable in my to go order, ( celery, green peppers, red peppers, whole green peas, onions, green and white). When I took my order back to ask them to make me something else because it wasn't listed in the menu that it had all those vegetables, the lady behind the counter that I assume to be the manager, told me it was my fault for not knowing that garlic chicken came with all those vegetables. When I explained that it was not listed on their menu, she told me that if they had to list it on every menu it would be very costly for them. When I asked her what about the one on the internet which is the one I viewed, she ignored the question and said she would make me something else this one time. After getting my new order and returning home I realized the egg rolls that are listed on the lunch menu were missing from my order. My wife thought the chicken was over cooked and dry. I gave this place two stars because she...