Einstein Bros. Bagels — Restaurant in Colorado

I was really looking forward to the tasty turkey then I unwrapped it as I was starving to death and saw this deflated rock hard bagel with a fraction of the size thickness of letterhead copy paper not really wanting to call it piece of Turkey? As my thick plump lips straddled the top and bottom part of this rock as I bit down through the shallow bagel besides the crunch of the flaky hard bagel was my teeth shattering! I didn't know which was more horrific the sandwich or the shatter of the teeth. As I scream and dismay as my tooth didn't even penetrate through this rock as I plunged my tongue into the center of this so-called sandwich yet to find the taste of wilted lettuce transparent cucumber so thinly sliced that the cream cheese absorb the cucumber as if it didn't exist. As my tongue was bouncing around of the cream cheese feeling the lonely selfless bagel as if it was deserted and left for dead in my bag that felt ever so lifeless and weightless as it had no tension or strain not only on my back walking to the car but on the woven paper as it didn't cause any strain to the. Fibers of the bag. The bag was even cheated of it's destiny as it knew this was a wasted. Trip to it's death ☠️ of...

5 employees in the kitchen/drive through talking and joking while customers lined up wanting to order. When asked by another customer if these any of these other individuals could help he was told that the employee at the register was the only one who could take our order.

I wanted an ice tea, however when I asked where would I get a refill for a tea, I was told that there were no refills for ice tea. I told that employee that this is very strange and I don't know of any food establishments that do not give refills for ice tea. When I talked with another employee they also stated there are no refills for ice tea. Later they came back and told me I could. I told them that I wanted an ice tea and they pointed to the end of the line I was originally in. They waited until I pick up my order to give me the correct information. Then they stated that I would have to get back into the end of the line to order the ice tea. Very frustrating when this is supposed to be my relaxing moment. Not happy with services or lack of employee knowledge of products served by Einstein bagel.

The cinnamon bagel also had a strong flavor of garlic. Not what I expected for a flavor on a...

3/25/2023 UPDATE: Review below still applies from a while ago but have added photo of the brunch box for two I received today. Missing a hash brown and muffin. No substitutes provided. And still get to pay full price.

My previous review was regarding not being able to order from this location via the app. That has been resolved, but I have a new complaint. I order the Brunch Box for Two every time and it always seems to be missing an item or two. Supposed to have two twice-baked hash browns, but I only get one. This has been a regular occurrence now. I understand if there's not enough in the store, so couldn't I get some kind of substitute? I have gotten a blueberry muffin substitute in the Brunch Box when the chocolate chip coffee cake wasn't available and that's perfectly fine. Unfortunately, this morning when I went to pick up, I only received one blueberry muffin and no chocolate chip coffee cake or any substitute at all. If there's no substitute for the hash brown or coffee cake, please adjust the price of the Brunch Box for Two to reflect what I'm paying for.

I also wouldn't recommend the coffee here. My husband usually finds coffee grinds at the...