Panera Bread — Restaurant in Colorado

I have been a Panera patron for around 20 years. I have frequented this location since opening after the SW Plaza remodel.

There is almost always something wrong with every single visit and it has been like this since they opened the location.

I recently received a survey request from Panera corporate and decided to voice my frustrations with this location. I approached my dissatisfaction from a loyal customer's concerned perspective with feedback aimed at helping them understand where they were missing the mark. I decided I would also start subtly voicing these concerns at the time of each mishap, which again, was almost always. I even heard from a few of the employees that they get complaints all the time and nothing really ever gets done about them.

Fast forward another 3-4 disappointing visits within 1 week when I buy 2 coffees. I walk over to pour my coffees and all 3 containers were empty. I know it is really insignificant, but this is indicative of almost every experience I have here, and by the looks of it the negative reviews on every platform, their lackluster performance is starting to take a toll.

After waiting 11 minutes to get our coffee, still in dismay, I decided it was time to speak with a shift supervisor or manager. I spoke with a very cordial nice young man and he accepted my feedback very graciously.

The very next day I went in to have lunch with a friend (now 4-5x in 1 week). As I started to eat my meal, a familiar employee walked by saying hello and I expressed I had shared some feedback with the shift lead the previous night. She asked me if I would like to talk to the GM since I was there. I said, "Sure, but after I'm done with my food." Yvette, the Panera GM, walked up to me within 45 seconds, while I was in mid-bite, and combatively said "I'm the GM and I hear you have been complaining to my employees."

I am not going to explain my long laundry list of complaints, but I will share this:

I tried to convey my experiences to Yvette the GM and before I could complete my sentences on 3 separate substantial issues I was met with a combative attitude, defensiveness, deflection, demeaning insinuations, and apparently ZERO interest in hearing subjective qualitative feedback. I wound up ending the conversation after expressing I had no interest in communicating with her as she was being combative.

My FINAL meal at this location was another failure on their behalf. I asked for a low carb/keto specified version of the meal and the counter help didn't even list it on the ticket. The meal was delivered without any adherence to my request. While having my less than desirable and productive conversation with Yvette, she did ask how my meal was, and I voiced to her yet again another screwup, at which point she kindly offered to fix it, but therein lies the problem... I shouldn't have to ask to have it fixed. it should be done right the first time.

Lack of employee training is evident everywhere you look. This is a complete show of overall incompetence in management and it flows downhill.

I will not return to this location unless a new GM is in place and the reviews start to rise on a "CONSISTENT" basis.

Yvette, feedback is how we learn whether we are missing the mark or not. Learn to embrace it or change...

I go to this Panera bread a lot because it’s so close and i’ve never had a problem with the food but the last time i visited i had a problem with the customer service. I didn’t finish my meal and went to the counter where they give the food out for take home box, the restaurant was almost empty so they weren’t busy or anything but the 2 employees were having a conversation. One of them saw me and made I contact with me then went back to his conversation I really didn’t think much of it until i said excuse me and they both looked at me and then ignored me. I was standing there for quite some time waiting for there conversation to end when another employee came out the door so i waved her down and she saw me we made eye contact and she went back into the kitchen. I went back to my table and told my friend what happened, she went up to the ordering station and a new girl came from the back and gladly gave her a take away box. Honestly I don’t know why 3 separate employees ignored me but it’s quite...

My friend and I love Panera.we hadnt seen each othrr for a while and decided ti try the Panera by her house. Sadly, the young lady, Amy, who took our order wasn't paying attention. When she said she was entering my friend's order and made a mistake. My friend reiterated - small salad, bowl of soup. She placed heavy emphasis on"Bowl" for soup and "Small" for salad. I had ordered a bowl of soup and a full sandwich. When the order was read back, it was a bit confusing. We were surprised how quickly the order came up, and were ready to catch up in the beautiful weather. What we ended up with were the "2-deal" instead of our order. This was the first time we had been at this shop and the first time in years our orders were this mixed up. Please remind your intake folks to really focus on what the customer is ordering, even when it is not busy. The food was Panera quality, but the check in - well, retraining might...