I was there from out of town on 1/3/23 and the asian lady behind the counter seemed annoyed that I was showing my wife the choices via facetime so we can spend $$ in the business, maybe because she was on her phone doing "God knows what?!" and I must have interrupted that so she can do her job. Then it was her and an older man going back & forth with issues with the card reader. It would have been so much easier and quick if you had an Apple/Google pay receiver. Never again! There's no excuse to be rude, especially when I go there from out of town and I am "showing off" your business via facetime. If it wasn't because my wife REALLY wanted caramel apples, I would...
Read moreHere's a Google review for the Rocky Mountain Chocolate Factory at Southwest Plaza Mall:
⭐⭐⭐⭐⭐
I had such a great experience at the Rocky Mountain Chocolate Factory in Southwest Plaza Mall! The selection of delicious treats is incredible—everything from classic fudge and caramel apples to unique chocolates you won't find anywhere else. The new owners are so helpful and friendly, making the whole visit even better. They took the time to help me pick out the perfect gift and even gave great recommendations. I’ll definitely be back for more...
Read moreTerrible experience, the lady ignored my son and I while using her cell phone. I had to say hi to her to get some help. Even after I got her attention, she walked away again as if what I needed wasn’t important. I went in there to find some good quality chocolates to share with my family so I reluctantly made a purchase, which costed more than $27 with tax! I asked for 4 bear claws and a small package of chocolate covered bing cherries. What a “rip off!” The chocolate was not fresh! They used to be great; years...
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