Bruster's Real Ice Cream — Restaurant in Columbus

I got off of work late this evening and after running a few errands, I decided to drive about 5 miles out of my way just to get my favorite Brusters (cake batter) ice cream. I arrived at 8:56 pm on Wednesday, November 7, 2018 just about 4 minutes prior to closing time. I came to the window and the young lady came to the window very slowly with a very disgruntled and frustrated look and asked me "how many I help you? " in a very rude and irritated manner. I asked for my cake batter ice cream and then paid $4.20 for it. The young lady, then handed me my ice cream and stuck a spoon in it quickly as if she wanted me gone right away which I understand that she was probably ready to get off work and go home. However, I noticed that the gentleman (last customer) right after me was given his ice cream with lid on top and then neatly placed into a Brusters bag. I patiently waited after she was done with him and nicely asked if I could please get a lid and a bag for my Ice cream since I am driving, she sighed loudly and just handed me a Brusters bag and a clear lid that had a long string of her hair on it and pretty much left me to do it myself without offering help. I didn't even get a chance to bring the hair on my lid to her attention because she immediately shut the window right in my face before I walked off then she IMMEDIATELY turned off ALL of the lights outside where I was standing at before I could even place all of my items in my bag and walk away to my car. I am active duty Navy and I just wanted some ice cream from one of my favorite places but after being treated so rudely and less than a person who was obviously unworthy of 2 minutes of her time, I was very disgusted and felt very stupid because I spent my hard earned money at that location.

I didn't catch her name but she was a somewhat heavy set caucasian young lady with long brown hair,wearing a hat.

I was the second to last customer on Wednesday, November 7, 2018 and my order cost $4.20.

Location: Columbus 1 1654 Whittlesey Rd,...

Dear Bruster Ice Cream Management,

I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received.

On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment.

During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer.

However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request.

I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers.

I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store.

I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product.

Thank you for your attention to...

Myself, my significant other, and my children just visted Bruster’s today around 1:20 p.m. We each told the female staff member on duty at the time our orders and went to the side picnic table on the left of the building (which were visible from inside the establishment thanks to the multiple windows surrounding the building). I should mention as a side note, that at no time were we told that we must stay at the ordering window for our ice cream and we were also the only customers there. By the time we were instructed that our ice cream was ready they were all melted to the point where I felt the need to request a refund or for them to be remade. I was told that only two out of the four could be remade and that it’s food so that she didn’t know what more she could do besides give me her manager’s number. I then asked, "what exactly would I do with her managers number?”, she responded with she didn’t know while also stating (multiple times), “people normally stay at the window after ordering”. That is when I responded that “at no time did you tell one of us to stay at the window and you watched and allowed us to walk away from the front window”. We do not know how long our treats were exposed to the elements before she instructed another worker to let us know that our treats were ready. At the end, she became increasingly condescending as she seemed to be in a hurry to get us out of the way by stating, that there was nothing more that she can do for us, while immediately asking after that statement, “what more can I do for you? “ .... as there were new customers were approaching. That was by far the most disrespectful service I have ever received from that store and I am a very...